Communication and Support Analyst

A large entertainment company based in Johannesburg is looking for a Communication and Support Analyst

Job Description

REQUIREMENTS

Relevant Qualification
Minimum 3 years applicable experience
Basic knowledge of decoders and peripherals, home networking and interconnectivity
Basic understanding of consumer electronics and home networking trends
PC literacy: At least mid-level competency in Word, Excel, PowerPoint and Outlook

PERSONAL ATTRIBUTES

• Ability to work under pressure
• Analytical thinking
• Problem analysis and solving skills
• Customer orientated
• Communication (written and verbal)
• Presentation skills
• Strong Interpersonal skills
• Initiative
• Self-motivated

DUTIES


Technical product communication and support services to Marketing, Corporate Affairs, and Operations training teams
Technical product communication and support services to the Africa Business
Compilation of FAQs and other product related communication
Maintain a knowledgebase of known product defects to speed up infield query resolution

Candidates meeting the above requirements may forward their detailed CV’s to: craig@human-touch.co.za

Attention Craig

Should you not be contacted within 2 weeks of submitting your application, please consider it to be unsuccessful