Operations Training Manager, Human Resources
Essential functions of the position.
The Operations Training Manager is responsible for overall management and delivery of training solutions supporting HCA’s Credit, Customer Service and Collections staff. This position will work closely with the Sr. Learning and Development Manager at headquarters to ensure operations trainer utilization is maximized through appropriate assignments. The ideal candidate will have demonstrated mastery and application of instructional design experience and strong platform training skills. This position is based in our Dallas, TX operations center.
1. Manage and evaluate the training operations staff including coaching, developing, evaluating skill sets and developing skills as appropriate.
2. Manage the day-to-day operations associated with customer-focused training programs including but not limited to arranging master training schedule using resources effectively and monitoring training metrics for the operations training unit. May be required, at any time, to perform the responsibilities of the Operations Trainer function in any one of the four areas; Customer Service, Credit, Funding or Collections.
3. Work with and through training team members to partner with subject matter experts (SME) to develop and deliver role-based technical curricula. Evaluate the effectiveness of training programs, providing recommendations for improvement. Works with managers to identify future training and business requirements.
4. Ensure training programs are aligned with organizational business plan and QA compliance standards and results.
5. All other duties as assigned
Secondary functions of the position.
• Strong working knowledge of adult learning concepts, instructional design, curriculum development, and evaluation measurements
• Ability to motivate and lead a team toward results
• Excellent written and verbal communication skills
• Expert level training and presentation skills
• Ability to work in a high energy, fast paced environment with high learning agility
• May require up to 25% travel between locations
EXPERIENCE and EDUCATION
• College degree (preferably in Business, Business Administration, Communication or Education)
• 5 -10 years of training delivery and management experience in a contact center
• Instructional design experience (blended learning a plus)
• Proficient in Microsoft Office (Excel, PowerPoint and Word)
• Working knowledge of adult learning theory
• Classroom facilitation (online facilitation a plus)
• Experience in a financial services contact center a plus
SUMMARY of BENEFITS
Hyundai takes great pride in providing its employees with a superior benefits package, including 100% employer paid medical and dental plans and a 401(k) with matching.
How to Apply
Please send your resume along with cover letter and salary history to:
Hyundai is an Equal Opportunity Employer M/F/D/V.
The Operations Training Manager is responsible for overall management and delivery of training solutions supporting HCA’s Credit, Customer Service and Collections staff. This position will work closely with the Sr. Learning and Development Manager at headquarters to ensure operations trainer utilization is maximized through appropriate assignments. The ideal candidate will have demonstrated mastery and application of instructional design experience and strong platform training skills. This position is based in our Dallas, TX operations center.
1. Manage and evaluate the training operations staff including coaching, developing, evaluating skill sets and developing skills as appropriate.
2. Manage the day-to-day operations associated with customer-focused training programs including but not limited to arranging master training schedule using resources effectively and monitoring training metrics for the operations training unit. May be required, at any time, to perform the responsibilities of the Operations Trainer function in any one of the four areas; Customer Service, Credit, Funding or Collections.
3. Work with and through training team members to partner with subject matter experts (SME) to develop and deliver role-based technical curricula. Evaluate the effectiveness of training programs, providing recommendations for improvement. Works with managers to identify future training and business requirements.
4. Ensure training programs are aligned with organizational business plan and QA compliance standards and results.
5. All other duties as assigned
Secondary functions of the position.
• Strong working knowledge of adult learning concepts, instructional design, curriculum development, and evaluation measurements
• Ability to motivate and lead a team toward results
• Excellent written and verbal communication skills
• Expert level training and presentation skills
• Ability to work in a high energy, fast paced environment with high learning agility
• May require up to 25% travel between locations
EXPERIENCE and EDUCATION
• College degree (preferably in Business, Business Administration, Communication or Education)
• 5 -10 years of training delivery and management experience in a contact center
• Instructional design experience (blended learning a plus)
• Proficient in Microsoft Office (Excel, PowerPoint and Word)
• Working knowledge of adult learning theory
• Classroom facilitation (online facilitation a plus)
• Experience in a financial services contact center a plus
SUMMARY of BENEFITS
Hyundai takes great pride in providing its employees with a superior benefits package, including 100% employer paid medical and dental plans and a 401(k) with matching.
How to Apply
Please send your resume along with cover letter and salary history to:
| HR@hcamerica.com Include requisition number, position title and your name on the subject line. Attachment must be in MS Word or plain text format. |
Hyundai is an Equal Opportunity Employer M/F/D/V.
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