Customer Service Rep I - Bilingual Spanish or Korean/English required
Essential functions of the position.
SUMMARY:
The Customer Service Representative I (CSR1) position serves as the primary point of contact within the customer service call center. The CSR1 will answer inbound calls from both Hyundai Motor Finance (HMF) and Kia Motors Finance (KMF) Retail/Lease customers. The CSR1 will be required to answer up to 100 calls per day to resolve customer concerns regarding their accounts
Secondary functions of the position.
• Answer up to 100 calls per day that are current to 10 days past due with an average talk time of 4:45 (min:sec). The ability to talk and type simultaneously is essential
• Resolve all customer requests in a timely fashion. The CSR1 is expected to answer requests dealing with Autopay (ACH payments), payoff quotes, title information, due date changes and extensions as well as general information regarding the customer’s account
• Attain a quality rating of 90% or better for combined scoring contained within the agent scorecard for quality assurance, call KPI’s and behavioral metrics
• Comply with all Hyundai Capital America operating policies and procedures as well as the company’s Zero Tolerance Policy with regard to information safeguards, ethics and harassment
EXPERIENCE and EDUCATION
EDUCATION AND EXPERIENCE:
• High School diploma or GED required
• Customer Service experience is preferred
• High volume call center experience is preferred
• Auto Finance industry experience is highly preferred
REQUIRED SKILLS:
• Ability to talk and type required – type 40 words per minute
• Bi-Lingual English/Spanish or English/Korean is required
• General computer skills required, proficient in Microsoft Office or similar applications
SUMMARY of BENEFITS
Hyundai takes great pride in providing its employees with a superior benefits package, including 100% employer paid medical and dental plans and a 401(k) with matching.
How to Apply
Please send your resume along with cover letter and salary history to:
Hyundai is an Equal Opportunity Employer M/F/D/V.
SUMMARY:
The Customer Service Representative I (CSR1) position serves as the primary point of contact within the customer service call center. The CSR1 will answer inbound calls from both Hyundai Motor Finance (HMF) and Kia Motors Finance (KMF) Retail/Lease customers. The CSR1 will be required to answer up to 100 calls per day to resolve customer concerns regarding their accounts
Secondary functions of the position.
• Answer up to 100 calls per day that are current to 10 days past due with an average talk time of 4:45 (min:sec). The ability to talk and type simultaneously is essential
• Resolve all customer requests in a timely fashion. The CSR1 is expected to answer requests dealing with Autopay (ACH payments), payoff quotes, title information, due date changes and extensions as well as general information regarding the customer’s account
• Attain a quality rating of 90% or better for combined scoring contained within the agent scorecard for quality assurance, call KPI’s and behavioral metrics
• Comply with all Hyundai Capital America operating policies and procedures as well as the company’s Zero Tolerance Policy with regard to information safeguards, ethics and harassment
EXPERIENCE and EDUCATION
EDUCATION AND EXPERIENCE:
• High School diploma or GED required
• Customer Service experience is preferred
• High volume call center experience is preferred
• Auto Finance industry experience is highly preferred
REQUIRED SKILLS:
• Ability to talk and type required – type 40 words per minute
• Bi-Lingual English/Spanish or English/Korean is required
• General computer skills required, proficient in Microsoft Office or similar applications
SUMMARY of BENEFITS
Hyundai takes great pride in providing its employees with a superior benefits package, including 100% employer paid medical and dental plans and a 401(k) with matching.
How to Apply
Please send your resume along with cover letter and salary history to:
| HR@hcamerica.com Include requisition number, position title and your name on the subject line. Attachment must be in MS Word or plain text format. |
Hyundai is an Equal Opportunity Employer M/F/D/V.
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