Chief, ICT Business Systems
Given the increasing dependence of UNHCR work processes on increasingly complex ICT software business systems, it is essential that UNHCR has continuous, integrated monitoring and oversight of these systems so as to ensure that these systems are maintained and progressively improved. This position will be responsible for maintenance, improvement and coordination of maintenance and improvement activities including level two and level three solutions processing for system glitches/malfunctions, disruption and failures as well as overseeing business-as-usual and projects carried out by UNHCR’s application support managed service providers.
Minimum qualifications and professional experience required
- At least 15 years of experience in information technology of which 10 should be in running enterprise-wide business systems such as ERP and CRM
• University degree in ICT or relevant subject
• Experience and thorough understanding of major systems operations and maintenance support
• Experience running an on-call support team covering 24 hours by 7 days
• Strong program/project management experience
• Experience and working knowledge of ITIL processes
• Experience leading a matrixed team to ensure collaboration and effective operations
• Strong verbal communications and executive-level presentation skills
• Ability to influence, manage and lead negotiations with internal and external stakeholders
• Excellent written and spoken English
More details in the attached document.
How to apply:
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