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IT Support Analyst

5:15:00 PM
IT SUPPORT ANALYST
BDO is an international network of public accounting, tax and advisory firms, the BDO Member Firms, which perform professional services under the name of BDO. The global network provides advisory services in 144 countries, with 56,389 people working out of 1,264 offices worldwide. The combined fee income of all the BDO Member Firms was $6.4 billion in 2013.
BDO is the brand name for the BDO network and for each of the BDO Member Firms.
Service provision within the international BDO network is coordinated by Brussels Worldwide Services (BWS) BVBA, a limited liability company incorporated in Belgium with its statutory seat in Brussels.
To reinforce our global IT team, the International Executive Office (IEO) at BWS is seeking an IT Support Analyst to support our current and future online systems.
Job overview
Do you:
  • Enjoy helping users with online systems?
  • Want to help our business owners succeed?
  • Know how to find the questions behind the question?
  • Have a ‘can do’ mentality?
  • Like to work in an international environment?
  • Have experience of a diverse and challenging work environment?
If all of the above apply, you are the right person for our support analyst role.
The role of Support Analyst has two dimensions: providing end-user support for our existing applications and helping the business to create new functional changes in our SharePoint systems.
You will be working on various systems as the first contact for the end-users, working on a daily basis with the end-users, business owners and your colleagues within global IT.
You will be working on our:
  • Intranet
  • Extranet
  • External-facing web sites
  • Various business applications
We anticipate the position being based in Brussels, Belgium, with occasional commutes to Eindhoven (NL).
Key accountabilities and responsibilities
The tasks are varied and include responsibility for:
  • Being the go-to person for the network’s member firms when it comes to online support
  • Assisting in gathering, reviewing, analysing and evaluating user needs
  • Coordinating & analysing the structure of our internal & external digital information streams
  • Creating & maintaining internal & external facing web sites: specifically those using the BDO template; advising member firms using other platforms in terms of functionality and visual identity compliance
  • Creating and supporting online environments for specific applications, e.g. dedicated online sites (sector microsites etc.), network-specific developed tools (conflict of interest tool etc.)
  • Performing related duties as assigned or requested.
Professional skills/ knowledge
The ideal candidate will have at minimum of 3 years supporting SharePoint systems.
You will be expected to be:
  • A motivated individual with a focus on achieving excellent results through being analytical, resolute, accurate, independent and responsible
  • An excellent communicator, fluent in in both verbal and written English; other languages are a plus
  • Detail-oriented, with the ability to prioritise and multitask
  • Available to work flexible hours (project teams may span time zones)
  • SharePoint knowledge
  • HTML / CSS knowledge
You should possess:
  • Basic javascript knowledge
  • Experience with supporting international systems
  • Presentation skills
  • Confidence in dealing with all levels of the organisation (within the IEO, business units and the wider network)
  • Flexible work approach
  • IT degree
How to apply
Please send your CV and letter of motivation IN ENGLISH to Véronique Allemane, Senior Manager HR & Development at IEO-recruitment@bwsbrussels.com detailing your availability and salary expectations, as well as references. Deadline is August 20.

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