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Contracts business manager

8:07:00 PM
Ref
UKLHR2235
Region
UK - Heathrow
Location
London - Heathrow
Category
Operations

A great opportunity to join the LHR Operations business delivery team, managing supplier performance in a challenging environment.

Job Description

Closing Date: 16 July 2014 
 
Job Purpose
 
To effectively manage the commercial relationship with specific third party suppliers to Heathrow, ensuring delivery of a continuously improving service by exploiting maximum value in terms of cost, quality and customer proposition.
 
Job Dimensions/Measures
  • Budget: up to £ multi million
  • Direct Reports: None

Principal Accountabilities

  • Accountable for contract relationship with Heathrow ground handling service providers/service partners in relation to cost, quality and service standards
  • Ensures continuous improvement in services provided by service providers/service partners through robust management of contracts and benchmarking other industry providers. Manages contracts using Supplier Relationship Management principles demonstrating compliance to all elements of this framework
  • Participates in the supplier review process, providing key contract feedback in terms of performance measurement, specification and customer in relation to future service contracts
  • Responsible for working closely with Property, Procurement, Finance and & suppliers within an effective governance structure to optimise cost, service quality and continuous improvement
  • Ensures procurement process is managed effectively, raising appropriate orders within own contract portfolio
  • Defines all service standards for service providers/service partners working across operational areas in order to produce a workable service level standard to exploit maximum value in terms of cost and quality to deliver a continuously improving customer experience
  • Works with suppliers to develop innovative solutions where appropriate to improve business performance
  • Manages the performance of service providers/service partners to ensure that service levels meet contractual obligations
  • Working in close partnership with local line management teams, ensures corrective action is taken to prevent or resolve service failure of suppliers/service providers
  • Ensures future operational requirements are linked to capital spend in a timely manner, submitting business cases where appropriate
  • Evaluates impact of new legislation on specific business area(s), recommending the appropriate response where required
  • Inputs to the construction of the Finance Plan through timely submission of contractual cost projections whilst identifying associated risks and opportunities
  • Ensures suppliers deliver a strong safety culture and has compliant and up to date training records
  • Responsible for management information, financial tracking and agreed metrics and SLA’s
  • Ensures compliance to legislative requirements
Key Interfaces
 
Internal
  • Heathrow Operations Management Team
  • Continuous Improvement Team
  • Equipment Services Manager
  • Heathrow Customer Management Team
  • Trade Unions (both local and national representatives)
  • Finance, Procurement & Property Services
  • Engineering, Cargo & Gatwick Ground Operations
  • Commercial Teams
  • In-flight Customer Experience Team
  • Flight and cabin crew management
  • Corporate security
External
  • Airport operator
  • Suppliers
  • Security Contractors
  • Cleaning Contractors
  • Other key service providers/service partners
  • BA customers

The Individual

Skills
  • Strong leadership, influencing and negotiation skills internally and externally across all levels
  • Able to quickly build credibility, trust and effective working relationships with senior internal and external stakeholders
  • Sound analytical skills
  • Effective communication and networking skills
  • Strong commercial acumen
  • Programme management skills
  • Ability to work flexibly as part of a team in a complex environment
  • Excellent planning capability, able to interpret and challenge data with strong problem solving ability
  • Ability to professionally represent BA externally
Essential Qualifications
  • Ability to obatin & retain an airside pass
  • Educated to ‘A’ level or equivalent and/ or equivalent experience
Experience
  • Experience of managing 3rd party supplier £Multi M contracts and of defining and managing service level agreements
  • Audit experience, preferably financial or commercial audit
  • Experience of commercial/contractual negotiations
  • Able to think outside of the box and design and implement new initiatives
  • Continuous improvement/ LEAN principles
  • Able to manage ambiguity and self-starter
  • Ability to manage change
  • Strong experience of implementing compliance safety and continuity plans
  • Able to demonstrate resilience under pressure where parameters of time, resources and demand fluctuate
Expertise
  • Analytical and numerical competence
  • Contract management skills
  • A good understanding of the BA operation at LHR
  • Experience of procurement management

Application Process

All applicants are required to submit their CV and answer the following questions. Please prepare your answers in advance:
  • What are the key challenges in managing a supplier contract and how have you delivered a positive outcome for BA (Max 250 words)
  • What are the elements of effective supplier relationship management and where have you demonstrated this (Max 250 words)

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