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Reservations & Ticketing Supervisor | Qatar Airways | Shanghai

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income.

About Your Job:
In the role of Reservations & Ticketing Supervisor you are required to handle customer requirements and requests professionally, you will plan, supervise and support the reservations and ticketing team with the aim of achieving optimal passenger satisfaction and consistent service levels.

You will need to assist group sales & sales, and to perform any relevant duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.

You will encourage teamwork, consistency of service and proper coordination. Responsibilities will include preparation of staff rosters, assisting staff and customers to resolve difficult issues pertaining to Reservations and Ticketing whilst working towards reducing customer complaints and errors.

About You:
To be successful in this role you should hold a relevant degree and a recognised lATA or Airline Advanced Passenger Tariff and Pricing Course. You will have a minimum of 3 years’ experience in a supervisory role within the travel trade industry.

The successful candidate will show a proven ability to manage room sales with due regard to the revenue and will have a sound understanding of mathematics and world geography. To be successful, you will be competent with Microsoft Office packages; having a working knowledge of Amadeus will be an advantageous. It is essential that you have excellent presentation skills along with advanced English and Mandarin language skills in both written and oral communication.

To be eligible to apply, you must currently hold the right to work in China.

Note: you will be required to attach the following:
1. Resume / CV
2. Education Certificates
3. Copy of Passport

Reservations & Ticketing Supervisor | Qatar Airways | Shanghai