KNOWLEDGE MANAGEMENT SPECIALIST
Location : Bonn, GERMANY
Application Deadline : 17-Feb-11
Type of Contract : FTA International
Post Level : P-4
Languages Required :
English
Starting Date :
(date when the selected candidate is expected to start) 01-Apr-2011
Duration of Initial Contract : One year initially
Expected Duration of Assignment : Rotational (Normal Duration of HQ Assignment)
Refer a Friend Apply Now
Background
United Nations Volunteers programme (UNV)
The United Nations Volunteers (UNV) programme is the UN organization that contributes to peace and development through volunteerism worldwide. Volunteerism is a powerful means of engaging people in tackling development challenges, and it can transform the pace and nature of development. Volunteerism benefits both society at large and the individual volunteer by strengthening trust, solidarity and reciprocity among citizens, and by purposefully creating opportunities for participation. UNV contributes to peace and development by advocating for recognition of volunteers, working with partners to integrate volunteerism into development programming, and mobilizing an increasing number and diversity of volunteers, including experienced UNV volunteers, throughout the world. UNV embraces volunteerism as universal and inclusive, and recognizes volunteerism in its diversity as well as the values that sustain it: free will, commitment, engagement and solidarity.
UNV engaged 7,545 UNV volunteers in 2009, on a total of 7,716 assignments. With an average age of 37 years and the requisite professional skills and qualifications of some 5 to 10 years relevant experience, UNV volunteers served in 128 countries in 2009 and came themselves from 158. The majority – 79 per cent – come from developing countries themselves. One third of UNV volunteers served in their own countries, with the others carrying out international assignments. The financial equivalent of programme activities exceeds US$219 million annually. In addition, as the focal point in the United Nations for the International Year of the Volunteers (IYV2001), UNV is active in the follow-up to the Year, for which the key objectives are the recognition, facilitation, networking and promotion of volunteerism.
UNV is headquartered in Bonn, Germany and has approximately 150 staff positions – with the majority in Bonn and some positions with different UN peacekeeping and political missions, and in other Headquarters locations (e.g. New York and Tokyo). The major organizational groups within UNV are:
*
the Office of the Executive Coordinator (OEC);
*
the Evaluation Unit (EU);
*
the Corporate Planning and Performance Unit (CPPU);
*
the Volunteer Programming and Management Group (VPMG) comprising the Peace Division (PD) and the Development Division (DD), Volunteer Recruitment Resources Section (VRRS), Quality Assurance Unit (QAU), Volunteer Knowledge and Innovation Section (VKIS);
*
the Partnerships and Communications Division (PCD) comprising the Partnerships Section (PS) and the Communications Unit (CU);
*
The Management Services Division (MSD) comprising the Information and Communication Technology Section (ICTS), Finance Section (FS), Human Resources Section (HRS), and the Administration Unit (AU). Additionally the Common Services Unit (CSU) provides support to the UN presence in Bonn.
Organizational setting:
The Volunteer Knowledge and Innovation Section enhances UNV’s proactive capacity to mainstream volunteerism into peace and development initiatives through:
*
Developing innovative volunteering solutions, including new/improved volunteer modalities and initiatives
*
Online Volunteering (OV) Service
*
Advisory support, knowledge products, and coordinated learning for Integration of volunteerism for peace and development into policies and programming; and for enhancing the management of UNV volunteers and quality/recognition of their contributions
*
Knowledge Management
*
Development of a former UNV volunteer Network to build an ongoing volunteerism for peace and development legacy
Duties and Responsibilities
Reporting to the Chief, Volunteer Knowledge and Innovation Section, the Knowledge Management Specialist is responsible for management and implementation of knowledge initiatives and products, strengthen learning culture in UNV and leading and supervising the Knowledge Management team.
The Knowledge Management Specialist works in close collaboration with other teams in UNV Headquarters and field offices, ensuring successful performance in Knowledge Management.
Specific duties include the following:
1. Head the volunteer knowledge management function within UNV to build a learning organization that supports and values knowledge sharing and learning, focusing on achieving the following results:
* Lead the promotion of knowledge management and learning within UNV based on identifying best practices and lessons learned to enhance policies and programmes;
* Lead the establishment of volunteer knowledge management policies and action plans, and originate new approaches, systems and tools;
* Work with other sections to ensure mainstreaming and integrating volunteer knowledge management into UNV work plans, ToRs, and RCAs;
* Support UNV staff and volunteers in sharing and building knowledge with the objective to improve UNV’s effectiveness and efficiency.
2. Create on-line networks of UNV volunteers, UNV staff and external partners to facilitate the exchange of experiences and information, focusing on achieving the following results:
* Define, use, manage and monitor virtual networks on volunteerism for peace and development for use in knowledge generation for programming, reporting, advocacy, research, etc.;
* Develop the structure for a Community-of-Practice on volunteerism for peace and development of UNV including: building and testing an online platform, build the partnership with UNDP and developing offline aspects of the network;
* Implement an engagement strategy and ensure broad participation among UNV stakeholders including; integrating the network into the volunteer cycle, building relationships with staff members, UNV volunteers, COT’s and relevant experts and to mainstream the network within UNV.
3. Oversee management of the Volunteer Knowledge Management Portal, focusing on achieving the following results:
* Contribute to design and roll out of the volunteer knowledge portal including user protocols on how to post information and monitoring that such activities are conducted;
* Lead the long term population of site plus its user and other management;
* Liaise with UNDP Headquarters, Regional centers and UN agencies, as well as other relevant institutions on knowledge-sharing and leveraging resources, lessons learnt and best practices aiming to make improvements to the volunteer knowledge portal;
* Collaborate with UN agency KM teams to develop UNV’s understanding of the host environment for field staff and volunteers and to increase their access to the knowledge of host agencies;
* Ensure VPMG activities are supported by knowledge management tools including virtual tools;
* Oversee delivery of volunteer knowledge management modules to staff and volunteer trainings;
* Manage volunteer knowledge management resources including budget and staff.
4. Other related duties that may be assigned.
Competencies
Functional Competencies:
Advocacy/Advancing a Policy-Oriented Agenda
* Uses the opportunity to bring forward and disseminate materials for advocacy work
Building Strategic Partnerships
* Identifies needs and interventions for capacity building of counterparts, clients and potential partners
Promoting Organizational Learning and Knowledge Sharing
* Makes the case for innovative ideas documenting successes and building them into the design of new approaches
* Identifies new approaches and strategies that promote the use of tools and mechanisms
* Develops and/or participates in the development of tools and mechanisms, including identifying new approaches to promote individual and organizational learning and knowledge sharing using formal and informal methodologies
Job Knowledge/Technical Expertise
* Understands more advanced aspects of primary area of specialization as well as the fundamental concepts of related disciplines (knowledge management)
* Serves as internal consultant in the area of expertise and shares knowledge with staff
* Continues to seek new and improved methods and systems for accomplishing the work of the unit
* Keeps abreast of new developments in area of professional discipline and job knowledge and seeks to develop him/herself professionally
* Demonstrates comprehensive knowledge of information technology and applies it in work assignments
* Demonstrates comprehensive understanding and knowledge of the current guidelines and project management tools and utilizes these regularly in work assignments
Conceptual Innovation in the Provision of Technical Expertise
* Leverages different experiences and expertise of team members to achieve better and more innovative outcomes
* Develops innovative and creative approaches to meet programme and capacity development objectives
Client Orientation
* Anticipates client needs
* Works towards creating an enabling environment for a smooth relationship between the clients and service provider
* Demonstrates understanding of client’s perspective
Corporate Competencies:
* Promoting ethics and integrity, creating organizational precedents
* Building support and political acumen
* Building staff competence, creating an environment of creativity and innovation
* Building and promoting effective teams
* Creating and promoting enabling environment for open communication
* Creating an emotionally intelligent organization
* Leveraging conflict in the interests of UNV & setting standards
* Sharing knowledge across the organization and building a culture of knowledge sharing and learning
* Fair and transparent decision making; calculated risk-taking
Required Skills and Experience
Education:
* Masters degree in information, knowledge management, technology, communications, international development, organizational management, or other social sciences.
Experience:
* 7 years of relevant professional experience in international development, including experience closely related to knowledge management, organizational learning and other related fields.
* Experience in working with the UN system, particularly UNDP and UNV would be an advantage.
Language Requirements:
* Fluency in written and spoken English is essential; working knowledge of French and/or Spanish is an advantage.
Applications should be submitted on line and include the UNDP Personal History Form (P11) posted at http://sas.undp.org/Documents/P11_Personal_history_form.doc. Only short-listed applicants will be contacted.
The successful candidate will hold a UNDP letter of appointment.
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
Apply online :http://jobs.undp.org/cj_view_job.cfm?job_id=21360
Application Deadline : 17-Feb-11
Type of Contract : FTA International
Post Level : P-4
Languages Required :
English
Starting Date :
(date when the selected candidate is expected to start) 01-Apr-2011
Duration of Initial Contract : One year initially
Expected Duration of Assignment : Rotational (Normal Duration of HQ Assignment)
Refer a Friend Apply Now
Background
United Nations Volunteers programme (UNV)
The United Nations Volunteers (UNV) programme is the UN organization that contributes to peace and development through volunteerism worldwide. Volunteerism is a powerful means of engaging people in tackling development challenges, and it can transform the pace and nature of development. Volunteerism benefits both society at large and the individual volunteer by strengthening trust, solidarity and reciprocity among citizens, and by purposefully creating opportunities for participation. UNV contributes to peace and development by advocating for recognition of volunteers, working with partners to integrate volunteerism into development programming, and mobilizing an increasing number and diversity of volunteers, including experienced UNV volunteers, throughout the world. UNV embraces volunteerism as universal and inclusive, and recognizes volunteerism in its diversity as well as the values that sustain it: free will, commitment, engagement and solidarity.
UNV engaged 7,545 UNV volunteers in 2009, on a total of 7,716 assignments. With an average age of 37 years and the requisite professional skills and qualifications of some 5 to 10 years relevant experience, UNV volunteers served in 128 countries in 2009 and came themselves from 158. The majority – 79 per cent – come from developing countries themselves. One third of UNV volunteers served in their own countries, with the others carrying out international assignments. The financial equivalent of programme activities exceeds US$219 million annually. In addition, as the focal point in the United Nations for the International Year of the Volunteers (IYV2001), UNV is active in the follow-up to the Year, for which the key objectives are the recognition, facilitation, networking and promotion of volunteerism.
UNV is headquartered in Bonn, Germany and has approximately 150 staff positions – with the majority in Bonn and some positions with different UN peacekeeping and political missions, and in other Headquarters locations (e.g. New York and Tokyo). The major organizational groups within UNV are:
*
the Office of the Executive Coordinator (OEC);
*
the Evaluation Unit (EU);
*
the Corporate Planning and Performance Unit (CPPU);
*
the Volunteer Programming and Management Group (VPMG) comprising the Peace Division (PD) and the Development Division (DD), Volunteer Recruitment Resources Section (VRRS), Quality Assurance Unit (QAU), Volunteer Knowledge and Innovation Section (VKIS);
*
the Partnerships and Communications Division (PCD) comprising the Partnerships Section (PS) and the Communications Unit (CU);
*
The Management Services Division (MSD) comprising the Information and Communication Technology Section (ICTS), Finance Section (FS), Human Resources Section (HRS), and the Administration Unit (AU). Additionally the Common Services Unit (CSU) provides support to the UN presence in Bonn.
Organizational setting:
The Volunteer Knowledge and Innovation Section enhances UNV’s proactive capacity to mainstream volunteerism into peace and development initiatives through:
*
Developing innovative volunteering solutions, including new/improved volunteer modalities and initiatives
*
Online Volunteering (OV) Service
*
Advisory support, knowledge products, and coordinated learning for Integration of volunteerism for peace and development into policies and programming; and for enhancing the management of UNV volunteers and quality/recognition of their contributions
*
Knowledge Management
*
Development of a former UNV volunteer Network to build an ongoing volunteerism for peace and development legacy
Duties and Responsibilities
Reporting to the Chief, Volunteer Knowledge and Innovation Section, the Knowledge Management Specialist is responsible for management and implementation of knowledge initiatives and products, strengthen learning culture in UNV and leading and supervising the Knowledge Management team.
The Knowledge Management Specialist works in close collaboration with other teams in UNV Headquarters and field offices, ensuring successful performance in Knowledge Management.
Specific duties include the following:
1. Head the volunteer knowledge management function within UNV to build a learning organization that supports and values knowledge sharing and learning, focusing on achieving the following results:
* Lead the promotion of knowledge management and learning within UNV based on identifying best practices and lessons learned to enhance policies and programmes;
* Lead the establishment of volunteer knowledge management policies and action plans, and originate new approaches, systems and tools;
* Work with other sections to ensure mainstreaming and integrating volunteer knowledge management into UNV work plans, ToRs, and RCAs;
* Support UNV staff and volunteers in sharing and building knowledge with the objective to improve UNV’s effectiveness and efficiency.
2. Create on-line networks of UNV volunteers, UNV staff and external partners to facilitate the exchange of experiences and information, focusing on achieving the following results:
* Define, use, manage and monitor virtual networks on volunteerism for peace and development for use in knowledge generation for programming, reporting, advocacy, research, etc.;
* Develop the structure for a Community-of-Practice on volunteerism for peace and development of UNV including: building and testing an online platform, build the partnership with UNDP and developing offline aspects of the network;
* Implement an engagement strategy and ensure broad participation among UNV stakeholders including; integrating the network into the volunteer cycle, building relationships with staff members, UNV volunteers, COT’s and relevant experts and to mainstream the network within UNV.
3. Oversee management of the Volunteer Knowledge Management Portal, focusing on achieving the following results:
* Contribute to design and roll out of the volunteer knowledge portal including user protocols on how to post information and monitoring that such activities are conducted;
* Lead the long term population of site plus its user and other management;
* Liaise with UNDP Headquarters, Regional centers and UN agencies, as well as other relevant institutions on knowledge-sharing and leveraging resources, lessons learnt and best practices aiming to make improvements to the volunteer knowledge portal;
* Collaborate with UN agency KM teams to develop UNV’s understanding of the host environment for field staff and volunteers and to increase their access to the knowledge of host agencies;
* Ensure VPMG activities are supported by knowledge management tools including virtual tools;
* Oversee delivery of volunteer knowledge management modules to staff and volunteer trainings;
* Manage volunteer knowledge management resources including budget and staff.
4. Other related duties that may be assigned.
Competencies
Functional Competencies:
Advocacy/Advancing a Policy-Oriented Agenda
* Uses the opportunity to bring forward and disseminate materials for advocacy work
Building Strategic Partnerships
* Identifies needs and interventions for capacity building of counterparts, clients and potential partners
Promoting Organizational Learning and Knowledge Sharing
* Makes the case for innovative ideas documenting successes and building them into the design of new approaches
* Identifies new approaches and strategies that promote the use of tools and mechanisms
* Develops and/or participates in the development of tools and mechanisms, including identifying new approaches to promote individual and organizational learning and knowledge sharing using formal and informal methodologies
Job Knowledge/Technical Expertise
* Understands more advanced aspects of primary area of specialization as well as the fundamental concepts of related disciplines (knowledge management)
* Serves as internal consultant in the area of expertise and shares knowledge with staff
* Continues to seek new and improved methods and systems for accomplishing the work of the unit
* Keeps abreast of new developments in area of professional discipline and job knowledge and seeks to develop him/herself professionally
* Demonstrates comprehensive knowledge of information technology and applies it in work assignments
* Demonstrates comprehensive understanding and knowledge of the current guidelines and project management tools and utilizes these regularly in work assignments
Conceptual Innovation in the Provision of Technical Expertise
* Leverages different experiences and expertise of team members to achieve better and more innovative outcomes
* Develops innovative and creative approaches to meet programme and capacity development objectives
Client Orientation
* Anticipates client needs
* Works towards creating an enabling environment for a smooth relationship between the clients and service provider
* Demonstrates understanding of client’s perspective
Corporate Competencies:
* Promoting ethics and integrity, creating organizational precedents
* Building support and political acumen
* Building staff competence, creating an environment of creativity and innovation
* Building and promoting effective teams
* Creating and promoting enabling environment for open communication
* Creating an emotionally intelligent organization
* Leveraging conflict in the interests of UNV & setting standards
* Sharing knowledge across the organization and building a culture of knowledge sharing and learning
* Fair and transparent decision making; calculated risk-taking
Required Skills and Experience
Education:
* Masters degree in information, knowledge management, technology, communications, international development, organizational management, or other social sciences.
Experience:
* 7 years of relevant professional experience in international development, including experience closely related to knowledge management, organizational learning and other related fields.
* Experience in working with the UN system, particularly UNDP and UNV would be an advantage.
Language Requirements:
* Fluency in written and spoken English is essential; working knowledge of French and/or Spanish is an advantage.
Applications should be submitted on line and include the UNDP Personal History Form (P11) posted at http://sas.undp.org/Documents/P11_Personal_history_form.doc. Only short-listed applicants will be contacted.
The successful candidate will hold a UNDP letter of appointment.
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
Apply online :http://jobs.undp.org/cj_view_job.cfm?job_id=21360
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