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Customer Care Advisors Zanzibar at Zantel

* To effectively handle incoming calls from all customer types in accordance to the defined quality standard. * Provide a high level customer service as defined by : a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner. * Provide advice and educate customers on the client’s product and service. * To utilize appropriate customer service systems, processes and procedures to support work. * To attempt to resolve customer queries at first Point of contact. * To escalate customer issues as deemed appropriate. * To meet performance goals and objectives. * To ensure that you live the brand values in your dealings with customers and colleagues. * To take on extra responsibilities and duties as required.

Necessary Qualifications:

* Interpersonal skills. * Good communication skills * Team player. * Customer Service skills. * Multilingual. * Technologically inclined. * Trouble shooting and problem solving skills. * Flexibility and ability to handle stress. * Excellent typing skills. * Must be able to speak FLUENT Kiswahili and English.

MINIMUM QUALIFICATIONS:

* A diploma from a recognized institution.

How to Apply:

If interested, please submit in person a typed up-to-date CV and application letter with copies of your academic papers and apply online, please send an email to zanteljobs@nftconsult.com.

Attach your CV and application letter ONLY; please merge them into ONE file in MS word or PDF format.

DO NOT attach scanned academic papers or documents when applying online.