Records Officer

Job Title: Records Officer

Department: Human Resources

Reports To: Human Resources Manager

SUMMARY: Gives information to callers, Drafts letters, and otherwise relieves officials of clerical work and minor administrative and business detail by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Reads and routes incoming mail. Locates and attaches appropriate file to correspondence to be answered by employer.

Composes and types routine correspondence and letters

Organizes and maintains file system, and files correspondence and other records.

Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and takes minutes of meetings.

Maes copies of correspondence or other printed materials.

Prepares outgoing mail and correspondence, including e-mail and faxes.

Orders and maintains supplies, and arranges for equipment maintenance.

COMPETENCIES

Problem Solving - Identifies and resolves problems in a timely manner.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interret written information.

Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback.

Ethics - Works with integrity and ethically.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure.

Quality - Demonstrates accuracy and thoroughness.

Attendance/Punctuality - Is consistently at work and on time.

Education and/or Experience

Diploma from a recognized College and two years experience in a similar role

Language Skills

Ability to read and interpret documents and draft letters in English

Computer Skills

To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.

Records Officer