Snr Manager Customer Portfolio Management

***** PLEASE NOTE THAT ONLY ONLINE CV's WILL BE ACCEPTED AND NO FAXED CV's WILL BE CONSIDERED *****

Qualification and experience required: A relevant 3 year degree/diploma, with five (5) years relevant experience in leadership position. Experience in customer portfolio management and in CRM or customer analysis.

Special requirements:

• A valid driver's license.
• Managing a budget.

The incumbent will be responsible to develop a mobile customer portfolio management strategy and align it with the Telkom Group CPM strategy. Ensure the development, implementation and maintenance of a methodology, process and systems to determine customer management requirements, as well as defining and driving the CPM capabilities roadmap and supporting business cases. Implement, oversee and manage the process of idea generation and testing to qualification and drive improvement to ensure customer acquisition, retention, loyalty and satisfaction. Also overall CPM budget management.

The ideal candidate will have the following competencies:

Ability

• communicate with stakeholders at all levels
• initiate new work methods
• maintain quality levels in customer engineering / support
• manage customer engineering / support budget
• resolve customer complaints
• Analytical
• Interpersonal

Experience

• identifying new trends in the customer engineering / support field
• managing a budget in customer engineering / support
• resolving difficult technical problems in the customer engineering / support field
• setting the strategic direction of a department

Knowledge

• business principles and practice
• fixed-line, wireless, satellite and cellular technologies
• company policy and practice in customer engineering / support
• technology and industry trends and developments
• Research processes and methodologies

Our vision Being Africa's preferred ICT service provider Our mission Telkom SA Limited is a leading SA based international ICT services group focused on long-term profitability through growth in existing and new markets Our values Inspired to deliver value to customers Dedicated to agile & excellent performance Determined to continuously improve Committed to act with integrity

Apply online before 10/02/2011.

031CJ: Snr Manager Customer Portfolio Management
Market Related CTC at Telkom Mobile