Project Manager- Desktop Configuration and Problem Management
The Project Manager will be managing the Configuration Management (CMG), and Desktop Problem Management (DPMG) groups, under the Desktop Integration Team.
CMG is responsible for application packaging and deployment for both the Windows and Mac environments. This includes collecting application configuration requirements from developers, evaluating application requirements to develop a release solution, and building application packages to completely automate desktop installations. The group will also provide quality assurance, a new area for the group, where environmental and functional testing will be performed before deployment to ensure reliability and performance.
DPMG is a new functional area that will be responsible for monitoring the desktop environment within the organization, and for identifying any systemic issues that may arise from configuration changes by using performance monitoring tools. In addition, this group will work closely with the Help Desk to proactively recognize and resolve any organization-wide issues stemming from newly deployed applications, or from any changes made to the desktop configuration standards. The team will also lead IT investigations for resolving any systemic desktop problems.
Key responsibilities:
- Managing CMG and the DPMG groups. Prioritizing work for the groups, and ensuring that client/business needs are met, including frequent emergency deployments
- Assisting with the maintenance of the CMG and DPMG budgets, and with developing business cases and funding requests for projects
- Providing technical leadership and strategic vision for software distribution service (e.g. including infrastructure, and operations)
- Evaluating new packaging and application release tools, and procedures to improve processes and service delivery
- Developing, evaluating and reporting key performance metrics for the desktop environment
- Investigating and identifying systemic issues in the desktop environment
- Leading and coordinating multi-team investigations to resolve systemic issues
- Leading and coordinating the Quality Assurance group to ensure desktop and performance integrity before application deployment
Qualifications
The candidate must possess the following:
- Strong hands-on experience in project management
- Expertise in the ITIL and Change Management frameworks
- Knowledge in SDLC framework
- Hands-on experience in different operating systems (Windows Vista, Windows 7 and Mac OS)
- Hands-on experience with software distribution solutions (infrastructure engineering and operations)
- Proven experience in a Change Management role (at an architect/principal level)
- Experience with a Quality Assurance testing methodology
- Strong (verbal and written) communication skills
- Leadership qualities
Additional desirable experience:
- Knowledge in network and server infrastructures
- Knowledge in desktop performance and maintenance tools
- Experience with a help desk ticketing system, preferably Remedy
Qualifications:
Advanced university degree in computer science, engineering, mathematics or related field of study or equivalent, plus a minimum of four years of relevant professional experience; or a bachelor's degree in computer science or a related field of study plus a minimum of 10 years of relevant professional experience, is required.
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