American Citizen Services Clerk U.S. Embassy in Seoul

ANNOUNCEMENT NUMBER 12-01

NOTE: ALL ORDINARILY RESIDENT APPLICANTS (See Appendix A) MUST HAVE THE REQUIRED WORK AND/OR RESIDENCY PERMIT TO BE ELIGIBLE FOR CONSIDERATION, AND SHOULD PROVIDE A COPY OF WORK PERMIT WITH APPLICATION.

OPEN TO: All Interested Candidates

POSITION: American Citizen Services Clerk, FSN-6*; FP-8**

OPENING DATE: January 10, 2012

CLOSING DATE: January 24, 2012

WORK HOURS: Full-time; 40 hours/week

SALARY: *Ordinarily Resident: W34,458,000 p.a. (Starting salary) (Position Grade: FSN-6)
**Not-Ordinarily Resident: US$30,684 p.a. (Starting salary) (Position Grade: FP-8 to be confirmed by Washington)

The U.S. Embassy in Seoul is seeking an individual for the position of American Citizen Services (ACS) Clerk in the American Citizen Services Unit of the Consular Section.

BASIC FUNCTION OF POSITION

The incumbent processes the full range of ACS cases including greeting and assisting customers from intake to case completion. Responsible for assisting Americans with federal agency applications and services including Social Security, Veterans Affairs, Selective Service and other services as necessary. The incumbent provides administrative support to the American Citizen Services Unit including: mail service, general administrative duties, filing, organizing and stocking supplies, and other duties as required. Responsible for supporting ACS Assistants in all aspects of ACS cases to include: receiving, screening, organizing and tracking applications, documents and information. The incumbent responds to customer inquiries on the phone, via email, fax and in person. Keeps current on, and applies changes in, law and SOPs to daily workflow and suggests improvements. Troubleshoots equipment and processing problems. Performs other duties as needed.

QUALIFICATIONS REQUIRED

NOTE: All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.

1. Education: At least two years of post secondary education is required.
2. Prior Work Experience: One year of customer service, administrative, government or paraprofessional experience that applies a body of regulatory material to decision making.
3. Language Proficiency: Level IV (Fluent) English and Korean ability is required.
4. Skills and Abilities: Can multitask to carry out detailed, sometimes repetitive work with accuracy, tact and sound judgment, both as a team member and independently, under pressure. Within an assigned schedule meets an exceptionally heavy passport production target. Exercises highly developed interpersonal skills and sound judgment to function politely and efficiently in a high pressure, multicultural environment, on a team and alone. Responds well to direction from superiors. Uses standard keyboard, data entry and software skills to operate a personal computer, laser printer, scanner and passport databases.

SELECTION PROCESS

When fully qualified, U.S. Citizen Eligible Family Members (USEFMs) and U.S. Veterans are given preference. Therefore, it is essential that the candidate specifically address the required qualifications above in the application.

ADDITIONAL SELECTION CRITERIA

1. Management will consider nepotism/conflict of interest, budget, and residency status in determining successful candidacy.
2. Current Ordinarily Resident employees serving a one-year probationary period are not eligible to apply.
3. Current Ordinarily Resident employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance Report are not eligible to apply.
4. Currently employed U.S. Citizen EFMs who hold a Family Member Appointment (FMA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment.
5. Currently employed NORs hired under a Personal Services Agreement (PSA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment, unless currently hired into a position with a When Actually Employed (WAE) work schedule.

TO APPLY

Interested candidates for this position must submit the following for consideration of the application:

1. Universal Application for Employment as a Locally Employed Staff or Family Member (DS-174); or
2. A current resume or curriculum vitae that provides the same information found on the UAE (see Appendix B); or
3. A combination of both; i.e. Sections 1-24 of the UAE along with a listing of the applicant’s work experience attached as a separate sheet; plus
4. Candidates who claim U.S. Veteran’s preference must provide a copy of their Form DD-214 with their application. Candidates who claim conditional U.S. Veterans preference must submit documentation confirming eligibility for a conditional preference in hiring with their application.
5. Any other documentation (e.g., essays, certificates, award) that addresses the qualification requirements of the position as listed above.

Note: If you have any family members who are currently working at the U.S. Embassy, Seoul, you are required to specify on your application or resume his/her name, office and relationship with you.

SUBMIT APPLICATION TO

Human Resources Office
American Embassy
188 Sejong-daero, Jongno-gu
Seoul 110-710, Korea, or Unit 15550, APO AP 96205-5550
E-mail: SeoulRecruiter@State.Gov
Fax: 82-2-397-4107

CLOSING DATE FOR THIS POSITION: January 24, 2012- KST

The US Mission in Seoul, Korea provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.

The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.