ChildFund International Regional IT Manager

Regional IT Manager

Tracking Code

302156-818

Job Description

Base Location: Africa's National or Regional Office

Summary:

The Regional IT Manager is responsible for providing leadership within region for all IT platforms, policies, procedures, equipment inventory and equipment ordering process centralization, etc. in order to build IT capacity, customer service support and improved planning. This position will collaborate with the NDs and others throughout the regional and national offices, and will have implementation and operations leadership responsibility for National Office IT staff.

Duties/Responsibilities:

Responsible for evaluating and assessing current state and future needs for centralization and standardization within National and Regional offices of all IT related systems, software/hardware procurement, security, account administration, Windows Server 2003/2008 support, disaster recovery, architecture, and policies/procedures

Manage all IT resources in region to provide tier 1 support for desktop troubleshooting, account administration, backup support, server administrative tasks and all other first level IT support needs. Manage appropriate escalations to IO IT Infrastructure and desktop support staff as appropriate

Perform and/or manage a team to provide hands on troubleshooting and server and network administrative tasks (including account administration, onboarding, equipment procurement) for region as required by Director of Global IT Infrastructure

Documents needs assessments and develop solutions to complex problems or processes. Defines project plans, timelines and budget requirements necessary to accomplish projects and produce required deliverables

Collaborates with regional management and IO leadership on budget requirements and presents to National Director(s) for approval

Act as regional point of contact for all IT related tasks. Serve as liaison between IO IT and region

Institute regional IT support model that adheres to ITIL standards

Required Skills

3-5 years of IT management experience required.

5 or more years of hands on Windows server 2003/2008, Active Directory, backup software and Cisco or similar networking equipment administration and troubleshooting experience required

3 – 5 years experience implementing ITIL standards specifically around the ITIL service desk function

Demonstrated experience in building collaborative partnerships across an organization by influencing others

Excellent presentation, public speaking and interpersonal skills

Excellent organization and planning skills with ability to perform in a fast paced environment with multiple priorities

Detail oriented, team player, self-starter and results oriented

Strong computer skills, with familiarity in using all Microsoft Office suite applications

English language required with ability to read, write and understand. Second language highly preferred

Travel required

Education:

Bachelor’s degree in IT or closely related discipline or equivalent relevant work experience preferred.

Microsoft MCITP Windows Server 2008 or MCSE required

Cisco CCNA or CCNP required

ITIL Service Management Foundation Certification required

Job Location

Addis Abab, OTH ET

Regional IT Manager (302156-818)
Addis Abab, Ethiopia