Telecommunications Officer – Voice Services

Education and Experience:

• Master’s Degree in a related technical discipline to the telecommunications field, or equivalent combination of education and experience, plus 5 years or relevant experience. (Bachelor’s degree with 7 years of experience is minimum requirement)
• Ideal  candidate will posses 8-10 years of broadly based, progressive experience in a large telephony environment.
• 3-5 years of experience in CISCO IPT implementation and support; unified messaging implementation and support.
• 3-5 years of experience with Windows/Linux Server operating system environment.
• 3-5 years of experience in IP telecommunications support role.
• 3-5 years of experience with Nortel PABXs - preferred.
• Extensive hands-on experiences in CISCO CUCM technology with working knowledge of network technologies including CISCO IOS, switching, routing, load balancing, QOS/COS and firewalls.
• Experience with building, implementing and providing maintenance of Windows and Linux server operating systems serving in a telecommunications capacity.
• Experience in VOIP technologies including servers, networking, TCP/IP, routing protocols, PSTN provisioning and SIP integration.
• Comprehensive experience with unified messaging technologies integrated into a large scale Notes environment.
• Experience in implementing secure measures within IP telephony architectures (e.g. firewalls, IDS, VPNs, OS Hardening, Anti-Virus, and Vulnerability Assessments for VOIP hardware)
• Extensive experience in designing and implementing IP telephony solutions.
• Proficiency in managing IP Telephony servers, switches, routers and gateways.
• Familiarity with traditional and VOIP enabled telecommunications systems from Nortel, Avaya and Cisco
• Working knowledge in Perl and Tcl scripting language is strongly desirable.
• Experience in XML and HTML is preferred.
• Distributed IPT deployment experience is preferred.
Essential Job Competencies
• Comprehensive knowledge of the fundamental concepts used in traditional telecommunication systems administration and support and relevant hardware and software applications.
• Broad knowledge of the telecommunications technology including SS7, SDH and digital transmission systems.
• Ability to build and sustain collaborative relationships with executive management and multiple constituencies.
• Strong analytical, organizational, and communication skills.
• Ability to work independently and as part of a team, and solve problems using creative solutions.
• Ability to organize and prioritize workload, and remain flexible in an environment of constantly changing priorities.
• Demonstrated ability to make sound decisions and work calmly and effectively under pressure.
• Proven ability to understand customer’s business needs and translate needs into IT-specific requirements.

IMT Competencies
• Expresses thoughts and ideas effectively in oral and written communications.
• Expert at working with technical material and translating material into layperson's terms.
• Highly developed ability to analyze information and draw accurate conclusions.
• Copes effectively and is productive under work stress.
• Shows an understanding of other people's concerns, motives, feelings, strengths, and limitations.
• Ability to work cooperatively and collaboratively in a team environment.
• Ability to deal sensitively in multicultural environments and build effective working relations with clients and colleagues both within and outside the organization.
• Expert knowledge and understanding of effective practices for dealing with clients in a variety of situations.

• Gathers, evaluates, organizes, and maintains information/documentation in a systematic fashion.
The World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background.  Individuals with disabilities are equally encouraged to apply.  All applications will be treated in the strictest confidence.

122502

Telecommunications Officer – Voice Services

Information Management and Technology

Professional & Technical

GF

Washington, DC

7-Nov-2012