IT Support Assistant

Vacancy No: TC/2016/ISSA/01

Title: IT Support Assistant

Grade: G.6

Contract type: Fixed-term Appointment

Duration of contract:  One year  
Date: 8 February 2016

Application Deadline (midnight Geneva time) 13 March 2016
(15 day(s) until closing deadline)
Currently accepting applications
Organization unit:   AISS
Resources and Services Branch

Duty Station:  Geneva, Switzerland

Under article 4.2, paragraph (e) of the Staff Regulations, the filling of vacancies in technical cooperation projects does not fall under Annex I of the Staff Regulations and is made by direct selection by the Director-General.

In order to support the best informed process in the filling of the present vacancy by direct selection, the ILO invites interested candidates to submit their curriculum vitae online by the above date (midnight Geneva time).

Technical cooperation appointments are not expected to lead to a career in the ILO and they do not carry any expectation of renewal or conversion to any other type of appointment in the Organization. A one-year fixed-term contract will be given. Extensions of technical cooperation contracts are subject to various elements including the following: availability of funds, continuing need of the functions and satisfactory conduct and performance.

The following are eligible to apply:

- ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.

- External candidates: recruitment for this vacancy will be on a local basis, in accordance with Article 4.3* of the Staff Regulations.


Applications for transfer submitted by officials in the same grade will be given prior consideration.

The Director-General reserves the right to appoint candidates at one level below the level of the advertised post.

External candidates:

Conditions of employment: The salary range of this grade is the following: 82,248 CHF p.a. (minimum) to 109,358 CHF p.a. (maximum). In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade.

*Article 4.3 states, inter alia, that an official shall be classified as locally recruited if at the time of appointment (s/)he fulfils any of the following conditions:

(i) (s/)he is Swiss national;

(ii) (s/)he is a French national living within a radius of 25 km from Geneva;

(iii) irrespective of nationality, (s/)he has been living continually for one year within a radius of 25 km from Geneva.

The position is located in the Resources and Services Branch of the ISSA. The Resources and Services Branch (RES) is responsible for the support processes of the ISSA such as Finance, Human Resources, Logistics and Information Technology. The main intent of the position is to assist the IT manager, working under his guidance and supervision in all questions related to IT, to provide support for different software and assist in development of ISSA applications. The incumbent carries out maintenance operations of the network as well as advanced hardware technical assistance and support. The incumbent may be called upon to work in task-oriented projects to contribute to ISSA activities within the area of competence.

The position will report to the Chief of RES.
Description of Duties

- Provides quality and timely support services to the ISSA concerning computers and computer solutions, evaluates the seriousness of each incident and take urgent action where necessary. Maintain a high level quality of customer service standards in dealing with and responding to questions from ISSA staff and the ILO department of statistics (during the renovation period of the ILO building).

- Answer inquiries and give assistance concerning complicated computer and network related questions. Operate and administer ISSA computer systems using specialized equipment and software.

- Install, integrate and configure new computer systems and hardware for users.

- Develops, tests, implements and deploys ISSA specific applications such as CRM, DMS, staff absence system, time sheet registration system, ISO certification system, etc.

- Participate in cross-functional teams to analyse specific IT needs and give support in implementing them within specific projects.

- Assist the IT manager by providing advanced hardware technical assistance and support; troubleshoot and resolve system hardware, software, and communications failures and conflicts/defects, interact with suppliers, recommend and purchase inventory, and control supplies and/or parts. Maintain the inventory of IT hardware and software, furniture and other equipment used in the ISSA.

- Assist the IT manager in evaluating existing computer systems hardware, and perform system upgrades; based on customer needs, customize and tests computer systems, and resolve configuration conflicts and errors.

- Assist in the writing of IT specific user manuals, wikis and IT documentation.

- Act as a back-up to the IT manager in all areas of the ISSA IT department, in particular regarding the proper functioning of ISSA servers, log files and server performance (including remote access from outside the ILO if required including close cooperation with the ILO IT service desk.

- Undertake other duties as required by the Secretary General and the Chief of Resources and Services Branch. 
Required Qualifications

Completion of secondary school education, supplemented by technical or university level courses in a field related to the work of the organization.

Seven years of relevant professional experience. Similar experience with the United Nations Common System or an international organization is desirable. Practical experience on standard office software packages, email (outlook) and automated information management system required by the work unit (e.g. WORD, EXCEL, PowerPoint). Experience in dealing with confidential matters with discretion. Knowledge of the relevant project and programme area and the ISSA's operations would be ideal.

Excellent knowledge of one working languages of the ISSA (preferably English or French) and good working knowledge of a second (English, French, Spanish and German).

Among the ISSA core values, following competencies are particularly important for this position:

- Service mindedness and open to change: The Resources and Services branch of the ISSA is the main support service department for all ISSA staff. Timely and high quality service delivery is paramount. The incumbent is requested to be open to change and adaptive to the implementation of new systems in order to best implement the ISSA's strategy of the Centre for Excellence.

- Integrity and transparency are core values upheld in the ISSA in order to foster a good collaboration and team-oriented service deliveries.


Good knowledge of the following as applicable: overall computer concepts, hardware and software technologies, the internet, e-mail systems, servers, PC/Server/network operationg systems, databases and information systems, application development, programming languages, network management, and data communication. Ability to analyse user requirements, incorporate them into new and existing systems and to resolve complex technical problems. Ability to plan and organize work, ability to communicate effectively both orally and in writing. Ability to provide user support. Ability to produce documentation and reports. Ability to work on own initiative as well as a member of a team. 


Please note that all candidates must complete an on-line application form.
To apply, please visit ILO's e-Recruitment website at: erecruit.ilo.org. The system provides instructions for online application procedures.
The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - @ilo.org - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.

Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.