Technical Support Officer

ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems. ITU also organizes global Telecom events bringing together the most influential representatives of government and the private sector to exchange ideas and knowledge for the benefit of all.
Date of Issue: 15 January 2016
Currently accepting applications
Applications from women are encouraged
Functions: Technical Support OfficerPost Number: IS09/P2/64
Deadline for Applications (23.59 Geneva CH) : 15 March 2016
(17 day(s) until closing deadline
Duration of Contract:  2 years with a possibility of extension for an additional period of maximum 2 years  
Type of Appointment: Fixed-term AppointmentDuty Station:  Geneva, Switzerland
Grade: P2
The General Secretariat directs all the administrative and financial aspects of the Union's activities, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication matters for operational and other purposes, the provision of legal advice to the Bureaux of the Union and the departments of the General Secretariat, logistic support to the Union's activities including conferences, the coordination of the work of the Union with other international organizations, the dissemination of information to the Member States and Sector Members, press, corporate and individual users of telecommunications and the general public. The General Secretariat is also responsible for the organization of world telecommunication exhibitions and forums.
Organization Unit:
Within the General Secretariat, the Information Services Department (IS) is the focal point for the ITU information technology services, managing ERP, CRM, documents, information systems and infrastructure, service-desk, library, archives and information management services, safety and security (both physical and logical), to support staff both at Headquarters and in the Field, as well as delegates attending conferences, meetings and events world-wide. It also promotes ICT collaboration, partnerships and information-sharing and represents ITU in inter-organization meetings and committees related to information technology and security management.
 Duties / Responsibilities
Under the supervision of the Senior CTS Officer, will ensure the continuity and quality of the Conference Technology service. More specifically, the incumbent performs the following duties:
  • Plan, prepare and ensure smooth delivery of Multilingual Interactive Remote Participation (MIRP interactive and passive) for conferences and events at Headquarters and abroad.
  • Prepare, maintain and operate any IT and Audiovisual hardware, software, and systems (including licensing) necessary for connecting the physical meeting room with the virtual meeting room provided by the RP service provider.
  • Ensure that equipment is in good working order and maintain a clear record of any movement of equipment.
  • Keep abreast of the latest technologies and provide continuous improvements on hardware and software related to MIRP.
  • Develop operational manuals and tutorials for technicians and moderators as well as provide regular updates to guidelines required by end-users for first-level troubleshooting.
  • Actively work to streamline the service requests, monitor such requests and ensure that adequate service coverage is provided.
  • Support local teams of IT, audiovisual and contractors during conferences and events in collaboration with organizing departments. 
  • Participate in recruiting, training and managing moderators for supporting the remote participation service. 
  • Coordinate with the audiovisual team, Interpretation Section and Meetings' organizers for optimum delivery of the simultaneous interpretation service.
  • Liaise with the Remote Participation (RP) service providers to ensure their service is in-line with the Service Level Agreement; recommend improvements to supervisor.
  • Promote and coordinate RP services and provide advice to internal and external stakeholders. 
  • Perform other duties as required: Other CTS projects (10%)
Qualifications required
University degree in Information & Communication Technology, Information Management or a related field OR education in a reputed college of advanced education, with a diploma of equivalent standard to that of a university degree in one of the fields above.
At least three years of progressively responsible experience in Information Technology and Audiovisual Operations with a minimum of one year preparing, organizing and managing web conference services. An advanced degree in a related field can be considered as a substitute for one year of working experience. A doctorate in related fields can be considered as a substitute for two years of working experience.
Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)
  • Good project management, troubleshooting and problem solving skills. Adequate experience in the area of telecommunications, IT and audiovisual systems. Shows pride in work and in achievements; consistently demonstrates professional competence and mastery of subject matter even during stressful situations; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns.
  • Speaks and writes clearly and effectively; makes effort to correctly interpret messages from others and exhibits interest in having two-way communication; makes appropriate responses to match audience.
  • Shares information and keeps people informed. Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; places team agenda before personal agenda; supports and acts in accordance with final group decision; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Provides backup to team members.
  • Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; manages time, resources and risks to achieve project goals; monitors and ready to adjust plans to adhere to deadlines.
  • Takes ownership of all responsibilities and honours commitments; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
  • Actively seeks to improve programmes or services; offers new and different options to solve problems.
  • Seeks to understand clients' point of view; establishes and maintains mutual productive partnerships by gaining clients' trust and respect; keeps clients informed of progress/setbacks in projects.
  • Remuneration
    Annual Salary: (Net of Tax)
    85,599.- USD - 109,639.- USD without dependants
    91,260.- USD - 117,561.- USD with dependants

    Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

    For further information concerning the Conditions of Employment please click the following link
    Applicants will be contacted only if they are under serious consideration