Junior Programme Officer (SCRS)

ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems. ITU also organizes global Telecom events bringing together the most influential representatives of government and the private sector to exchange ideas and knowledge for the benefit of all.
Date of Issue: 22 February 2016
Currently accepting applications
Applications from women are encouraged
Functions: Junior Programme Officer (SCRS)
Deadline for Applications (23.59 Geneva CH) : 14 March 2016
(16 day(s) until closing deadline
Duration of Contract:  9 months  
Type of Appointment: Short Term AppointmentDuty Station:  Geneva, Switzerland
Grade: P1
The General Secretariat directs all the administrative and financial aspects of the Union's activities, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication matters for operational and other purposes, the provision of legal advice to the Bureaux of the Union and the departments of the General Secretariat, logistic support to the Union's activities including conferences, the coordination of the work of the Union with other international organizations, the dissemination of information to the Member States and Sector Members, press, corporate and individual users of telecommunications and the general public. The General Secretariat is also responsible for the organization of world telecommunication exhibitions and forums.
Organization Unit:
The TELECOM Secretariat has responsibility for the planning, organization and execution of all ITU Telecom world and regional telecommunication exhibitions and associated forums which are of considerable assistance in keeping the Member States and Sector Members informed of the latest advances in telecommunication techniques and in publicizing the possibilities of applying telecommunication science and technology for the benefit of all Members of the Union including the developing countries. ITU Telecom also features other related activities.
 Duties / Responsibilities
Under the supervision of the Head, Sales and Client Relations Service of TELECOM, the incumbent performs the following duties:
  • Maintain and expand relationships with existing clients; establish a list of focal points for administrations and entities in assigned region(s) and engage with them to encourage event participation; identify and exploit new sales opportunities with existing and potential clients.
  • Organize meetings and presentations with potential clients to creatively promote and encourage their presence at ITU Telecom events.
  • Maintain client information and awareness (decision-making structures and processes, products and services, client news); manage client relation systems; update and monitor account records regularly. 
  • Provide ongoing support to clients as they advance through the sales process; determine potential problem areas; make solutions-oriented suggestions and resolve issues; follow-up as necessary for client satisfaction.
  • Check, acknowledge and process contracts for event participation, and ensure necessary internal liaison with Financial Resources Management Department (FRMD) and Legal Affairs Unit (LAU).
  • Draft texts and prepare graphics for reports, presentations, manuals and other documents; prepare periodic sales forecasts for forward planning; analyze and make suggestions for improved effectiveness & efficiency.
  • Collaborate with colleagues from different teams for the enhancement and upkeep of various internal systems, databases, applications, promotional materials, etc.
  • Coordinate specific team activities as assigned, such as the event floorplan, sales agents, CRM, the young innovators competition, event award, etc.
  • Complete administrative work as required, such as preparing briefing reports; coordinate meetings; workplans, data entry, etc. 
  • Perform any other additional duties as that may be required to ensure the success of the team work.
Qualifications required
University degree in international relations, business administration, event management or a related field OR education in a reputed college of advanced education, with a diploma of equivalent standard to that of a university degree in one of the fields above.
At least one year of experience in the field of the post. Higher university degrees in related fields can be considered as a substitute for one year of working experience.
Knowledge of one of the six official languages of the Union (Arabic, Chinese, English, French, Russian, Spanish) at advanced level and knowledge of a second official language at intermediate level. Knowledge of a third official language would be an advantage. (Under the provisions of Resolution No. 626 of the Council, a relaxation of the language requirements may be authorized in the case of candidates from developing countries: when candidates from such countries possess a thorough knowledge of one of the official languages of the Union, their applications may be taken into consideration.)
  • Working experience in the ICT industry would be an advantage.
  • An understanding of ICTs and preferably a good understanding of ITU and ITU Telecom events.
  • Good research skills including use of the internet and other sources.
  • Good computer skills with the ability to use various software.
  • Communication and interpersonal skills to work with partners, customers & service providers.
  • Effective writing skills to prepare reports.
  • Ability to work independently and as part of a team.
  • Organizational, multitasking and time management skills to deliver products and services on time.

  • Applicants will be contacted directly if selected for written test. Interviews may be used as a form of screening.

    For further information concerning the Conditions of Employment please click the following link
    Applicants will be contacted only if they are under serious consideration