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Director, Health Services Department (HSD)

The Health Services Department (HSD) is an occupational health department serving the World Bank Group (IBRD, IFC and MIGA) and the International Monetary Fund (IMF). As manager and principal adviser to these organizations on health matters, the HSD Director manages the design, implementation and evaluation of health policies, guidelines, programs and procedures in order to promote staff good health and safety at the workplace, in Washington and overseas.

HSD provides health services to the 19,000 World Bank Group and IMF staff and consultants located at Headquarters in Washington but also to the 10,000 ones located in more than 100 countries. To some extent, HSD provides also services to family members in the field (e.g., medical evacuations). The main occupational feature of these organizations is an exceptional amount of business travels with more than 700,000 travel days a year. Cultural diversity is another significant feature with more than 140 nationalities present in the workforce of both organizations. This well educated population is extremely committed to manage a large volume of work and faces high levels of stress. Mandatory rotations in jobs and need to take field assignments in the Bank Group create other medical challenges that HSD has to address.

The HSD Director reports to the IBRD Vice-President for Human Resources, with inputs from the IFC Vice-President for Human Resources and the IMF Director of Human Resources Department. The three Heads of HR and the HSD Director meet regularly within the framework of the HSD Steering Committee which is the HSD governance body.

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 4 year renewable term appointment.

For the World Bank Group and the IMF, the Director:
1. Ensures that both organizations:
• Fulfill their obligations to provide staff with a safe and healthy working environment;
• Deliver occupational health services that are consistent with the institutions’ occupational characteristics and are in compliance with the International Labor Organization recommendations regarding the provision of such services;
• Facilitate the adaptation of work to the capabilities of staff in the light of their state of physical and mental health:
• Offer activities and program to promote and maintain staff health;
• Receive professional advice and assistance in dealing with issues requiring medical expertise.

2. Develops and implements adequate policies, procedures and quality assurance in all spheres of responsibility, and provides appropriate leadership and guidance to HSD staff in the delivery and management of health services.

3. Develops and maintains internal administrative procedures to ensure that allocated human, financial and other resources are managed effectively.

4. Provides advice to both organizations on health issues, such as public health issues, that could represent a threat to the welfare of staff and dependents worldwide and could jeopardize the business continuity.

5. Provides advice to the organizations on health matters that are related to key institutional changes such as decentralization or restructuration.

6. Provides guidance regarding policy matters related to medical insurance plans and disability programs, and proposes initiatives that could improve the delivery and cost-effectiveness of these plans and programs.

7. Develops and maintains open internal communication with management, staff, staff associations and various structures of the conflict resolution system.

8. When requested by the organizations, develops open external communication with media’s and local health authorities on health-related matters.

9. Liaises regularly with the key representatives of the health care system in Washington, and with counterparts in the other international organizations (especially the UN family) and multinational corporations sharing similar health-related issues.

To achieve these accountabilities, the Director supervises the following units:
• An on-site clinic at Headquarters delivering travel medicine services, care for minor ailments and medical clearance for field assignment;
• An occupational health unit providing ergonomics and environmental services, performing health data analysis, occupational health research and managing medical adjudication;
• A counseling unit providing services to individuals but also training to managers and HR staff on stress-related issues;
• An health promotion unit delivering wellness programs;
• A field health unit present in Washington and overseas, providing assistance to country offices on health-related issues and ensuring medical evacuations;
• A front office.

The HSD team includes currently 55 staff members located in America, Africa and Asia.

110020Director, Health Services Department (HSD)Other
International Hire
Washington, DC
28-Feb-2011