Assistant/Coordinator of European clients,ANT,Damco,Chengdu - Damco, Chengdu, P.R.C.
Title of position: Assistant/Coordinator of European clients
Department: ANT
Reports to: Team Leader
Purpose & general responsibilities of the position:
The position holder will act as team member in his/her assigned team, undertaking operational duties. It is also expected of the position holder that he/she will assist in small project tasks, either in the capacity of a team member or a leader leading the project. It is also expected that the position holder will be able to work independently on his/her own with little or no guidance. The position holder, in this respect, is expected to undertake tasks related to improvement operational efficiency. Where applicable, the position holder will be provided with the training needed to do the tasks expected.
Specific responsibilities of the position:
The position holder will be working as a team member in the team. Generally, he/she will be responsible for the following:
(Note: The position holder is expected to be familiar with SOP and is fully able to operate independently on his own (with little or no guidance) with regards to the assigned operational tasks.)
The position holder will be mainly measured on the following objectives (subject to final review with team leader during his/her performance appraisal):
- Completely understanding and applying client specific SOP and IOP;
- Actively and proactively educating vendors and any parties necessary, on Damco’ shipping requirements;
- Efficiently using all systems and applications necessary (MODS, BST, Excel, etc.) to ensure operational efficiency;
- Communicating in an efficient and professional manner with all parties, special attention to be given to overnight replies (or acknowledgement) to overseas parties;
- Striving to always acquire more industry and client knowledge, to better assist any party requiring help/solutions.
- No complaints or claims issues
- Proactively detecting the vendor’s business needs and making suggestions on how to cover these needs.
- Make efficient use of the selling tools provided and skills acquired, to actively and proactively sell local services.
-Provide timely feedback to FIN and update right charge code in MODS
- Adhere to the guidelines in relation to finance policies.
- Demonstrate basic project management skills either as a leader leading the project or as an effective team member;
Learning opportunities in the position:
· Performance Management skills – Driving performance of suppliers and customers
· Strong operations knowledge
· Communication and problem solving skills.
· Handle European shipments
Specific requirements for the position:
Essential:
· Be positive and full of passion
· Good communication skills
· Like challenges
Preferred:
Authority and powers reserved for:
Contact information:
For details, please contact EHU006
Department: ANT
Reports to: Team Leader
Purpose & general responsibilities of the position:
The position holder will act as team member in his/her assigned team, undertaking operational duties. It is also expected of the position holder that he/she will assist in small project tasks, either in the capacity of a team member or a leader leading the project. It is also expected that the position holder will be able to work independently on his/her own with little or no guidance. The position holder, in this respect, is expected to undertake tasks related to improvement operational efficiency. Where applicable, the position holder will be provided with the training needed to do the tasks expected.
Specific responsibilities of the position:
The position holder will be working as a team member in the team. Generally, he/she will be responsible for the following:
- Ensure adherence to standard operating procedures (SOP) with regards to:
- Acceptance and confirming bookings to vendors
- Accurate carrier allocation
- Good customer service level rendered to vendors
- Timely Billing, FCR/HBL release
- Timely documentation updates and dispatch
- Optimal/maximizing container utilization rates
(Note: The position holder is expected to be familiar with SOP and is fully able to operate independently on his own (with little or no guidance) with regards to the assigned operational tasks.)
- Project Assistance
- Operations Management
- The position holder is expected to develop his/her knowledge in operations
- Where applicable, he/she is expected to undertake initiatives streamlining operations flow.
- Additional roles within team
- Depending on the team requirements, the position holder is expected to be able to take on one or more co-ordinating tasks. This varies from being a carrier allocation co-ordinator to acting as the team leader’s deputy. The position holder is expected to be able and willing to assist where possible.
The position holder will be mainly measured on the following objectives (subject to final review with team leader during his/her performance appraisal):
- Core Culture
- Live, drive and implement the Export Logistics Core Culture in all of its aspects with all staff in the General department. He is expected to take initiatives to increase understanding of the core culture and such is exhibited via the individual’s behaviours. He would be measured by an outline of the actions and initiatives taken demonstrating understanding and embodying our core culture throughout the year.
- Operational Excellence
- Deliver quality service to origin and destination customers (internal and external), by
- Completely understanding and applying client specific SOP and IOP;
- Actively and proactively educating vendors and any parties necessary, on Damco’ shipping requirements;
- Efficiently using all systems and applications necessary (MODS, BST, Excel, etc.) to ensure operational efficiency;
- Communicating in an efficient and professional manner with all parties, special attention to be given to overnight replies (or acknowledgement) to overseas parties;
- Striving to always acquire more industry and client knowledge, to better assist any party requiring help/solutions.
- Deliver “zero defect” operational performance by:
- No complaints or claims issues
- Local Business Development
- Proactively contribute to the team reaching its budgeted local business income, by:
- Proactively detecting the vendor’s business needs and making suggestions on how to cover these needs.
- Make efficient use of the selling tools provided and skills acquired, to actively and proactively sell local services.
- Finance
-Provide timely feedback to FIN and update right charge code in MODS
- Adhere to the guidelines in relation to finance policies.
- Ad-hoc tasks/projects
- Depending on the position holder’s operational knowledge, to assist his/her team leader with ad-hoc tasks and/or projects, either assigned by the team leader or by the individual’s own initiative. In this respect, the team-member should show:
- Demonstrate basic project management skills either as a leader leading the project or as an effective team member;
- The position holder is expected to initiate projects that will improve his/her team’s operational performance and efficiency level. He/she will be appraised by an outline of actions taken related to this aspect.
- English Proficiency Level
Learning opportunities in the position:
· Performance Management skills – Driving performance of suppliers and customers
· Strong operations knowledge
· Communication and problem solving skills.
· Handle European shipments
Specific requirements for the position:
Essential:
- Good written and oral English
· Be positive and full of passion
· Good communication skills
· Like challenges
Preferred:
- Damco operational experience
Authority and powers reserved for:
- Access to systems used within Damco
Contact information:
For details, please contact EHU006
Current language:
English
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