| Knowledge:
• Knowledge of local markets, including market trends • MTN products and services • Business acumen • In-depth knowledge of the industry • Understanding the regulated environment Skills / physical competencies:
• Ability to take clear and economically sound decisions in a fast moving competitive environment • Strong “can-do“ attitude • Highly driven and motivated individual, with strong personal presence, integrity and resilience • Business Acumen – a deep understanding of the business as a whole • Planning skills • Communication and networking skills • Time management • People skills – creating and nurturing the tone of the internal culture • Process driven • Microsoft Office (Word, Excel, PowerPoint, Project, Visio, etc) Behavioural qualities:
• Assertive • Patience • Go-getter • Innovative • Decisive • Action-oriented • Customer centric • Diplomacy and tact • Operate with integrity • Focused • Consultative
General working conditions (e.g. shift work, drivers’ license, specific tools, special clothing, environmental requirements, etc.)
• Flexible working hours • Working from clients offices will be a requirement KPA Quality Standards
• Maximisation of efficiency of process from solution to cessation/installation to minimise cost to business • Strategy and action plans implemented • Increased loyalty (reduced churn, increased CSI) • Customer satisfaction • Project delivery • Driving revenues and profitability
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