Job Purpose |
Successful
candidate will supervise the operation delivering an optimum guest
experience at all ‘touch points’. Acts as a senior point of liaison for
third party customer service staff ensuring that Etihad Airways ground
handling requirements and customer service standards are met at all
times.
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Responsibilities |
Your responsibilities shall include but not limited to:
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Supervise and
control flight-handling activities such as flight editing, check-in,
transfers, boarding etc, in order to ensure an optimum standard of guest
service, ensuring that all ground services business is delivered in
accordance with the Etihad values.
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Act as point of liaison for 3rd party check-in staff ensuring that resources provided are aligned with the SLA.
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Conduct SLA audits on the landside operation and feed back the findings to the Airport Manager and GHA staff.
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Ensure the Performance Management of junior team members is carried out in accordance with the Etihad Airways values.
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Ensure that opportunities to optimize excess baggage revenues are identified and delivered.
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Requirements |
You should be Minimum secondary education, preferably diploma level, ideally with 3-5 years customer service experience
You are required to have the following:
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Fluency in Chinese and English is mandatory
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Supervisory experience of at least 1 year would be an advantage.
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Minimum of 1 year airline experience is preferred.
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Strong written and verbal English language
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Computer literate
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