Customer Care Information Center Representative-First Notice Intake,
Chartis has an opportunity for a First Notice Intake Representative, Customer Care Information Center in their Claims Processing Center.
The key responsibilities for this position are as follows:
Process First Notice of Loss or First Report of injury reports for supported business lines.
Ensure customer needs/request are resolved promptly, accurately, and completely to assure customer satisfactions.
Obtain information through research of internal systems or request from external sources.
Take ownership of calls ensuring that the customers needs/request are addressed by resolving completely and promptly.
Escalate problematic or sensitive matters to Team Leader or manager.
Position Requirements
High School diploma or equivalent
Excellent communication and professional customer service skills
Must be able to produce a quality product in high production environment.
Ability to work independently.
Must have strong attention to detail and problem solving skills.
MS Office skills
Claims handling/intake experience is preferred.
High School diploma or equivalent
Excellent communication and professional customer service skills
Must be able to produce a quality product in high production environment.
Ability to work independently.
Must have strong attention to detail and problem solving skills.
MS Office skills
Claims handling/intake experience is preferred.
About Us
Chartis is a world leading property-casualty and general insurance organization serving more than 40 million clients in over 160 countries and jurisdictions. With a 90-year history, one of the industry’s most extensive ranges of products and services, deep claims expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any risk with confidence. For additional information, please visit our website at http://www.Chartisinsurance.com.
At Chartis we support and encourage a diverse work environment. EOE.
Chartis is a world leading property-casualty and general insurance organization serving more than 40 million clients in over 160 countries and jurisdictions. With a 90-year history, one of the industry’s most extensive ranges of products and services, deep claims expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any risk with confidence. For additional information, please visit our website at http://www.Chartisinsurance.com.
At Chartis we support and encourage a diverse work environment. EOE.
Customer Care Information Center Representative-First Notice Intake,
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