Senior Network Engineer (Systems Analyst III) in Research Triangle Park, NC.

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology– creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories. We are currently seeking qualified candidates for the position of Senior Network Engineer (Systems Analyst III) in Research Triangle Park, NC.

Position Description:

The Senior Network Engineer (Systems Analyst III) role is a combination of support and design activities.  He/she is responsible for network hardware and software, problem resolution and capacity planning for tier two and some tier three level incidents.  The scope includes the network technologies for US and International offices.

• Leads and manages all aspects of assigned project
• Provides advanced level trouble-shooting services to Operations Support for issues escalated beyond first level support.
• Serves as a lead on LAN/WAN, automated device backup and restore operations and mission critical applications and respond proactively to emerging problems
• Perform installations of network equipment, layered products, and third-party products that host corporate applications, databases, and websites
• Conduct system/network monitoring, backup and recovery services, security measures implementation, capacity management and account maintenance
• Collect, analyze and make recommendation on network performance and maintain optimal system performance and security
• Serves as a contact to vendors and service providers for planning and problem resolution.
• Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
• Recommends new equipment or software packages to management.
• Responsible for preventative maintenance, capacity planning, determining resource requirements, broad scope, works independently.
• Planning and management of LAN/WAN installation, backup and recovery for US and International offices
• Support the delivery and achievement of ISS department goals and objectives, including the development, implementation, and evaluation of processes, tools, techniques and services.
• Support organizational wide priorities by ensuring optimal support and timely resolution of incidents
• Ensure integrity and availability of all technology resources through adherence to change control and configuration management processes and procedures
• Identify and promote technical and operational “best practices.”
• Serves as mentor and team lead for other analysts

Experience is expected in several of the technologies listed below in support of Cisco Networking Technologies for US and International offices:

• Routers
• Switches
• Firewalls
• Wireless Controllers

Provide support for Cisco Voice technologies for US and International offices:

• Unified Communication Manager 8.X
• Unity Connection
• Voice Gateways
• Call Manager Express

Other technologies:

• Riverbed WAN Optimizers
• Intrusion Prevention Systems
• Load Balancers

Extremely strong interpersonal skills and interaction capabilities with all staff levels of the organization to resolve problem situations with tact and diplomacy

Minimum Requirements:

Cisco Certified Network Professional (CCNP).  Education/Experience: MS/MA in a related field, with 8 years relevant experience; or BS/BA and 8 - 10 years relevant experience; or an equivalent combination of education and experience.

FHI 360 has a competitive compensation package. Interested candidates may register online through FHI 360's Career Center at www.fhi360.org/careercenter or through the Employment section at www.fhi360.org. Please submit CV/resume and cover letter including salary requirements. Please specify source in your application.

AA/EOE/M/F/V/D