EXECUTIVE-ONLINE COMMUNITY

Job Description

The Online Community Executive (OCE) acts as the frontline representation for the INCEIF brand by interacting with all its stakeholders in real time on various web platforms. 

Responsibilities:

• Execute social media content strategy, on a daily basis, across identified social media channels (i.e. Twitter, Facebook, You Tube, Linked In etc.). This will include publishing content, performing enhancements and modifications’, coordinating prompt responses to questions and comments over social media platforms.
• Monitor and report on the social media channels on a fortnightly basis.
• Research and develop ways to enhance INCEIF’s social media content distribution and monitoring capacity.
• Provide input in development of INCEIF’s social media strategy.
• Keep the organisation up to date with the latest technologies; including researching and evaluating a variety of online social media tools to identify new opportunities.
• Act as the web liaison through participation in real time, online conversations by answering questions, offering solutions and mediating conversations.

Requirements:

• Preferably with a Bachelors and Masters’ degree in marketing, e-business, or mass communications.
• Prior experience in customer service, advertising agency or online marketing is preferred.
• A minimum of 2 years of work experience is a must - preferably in a multi-national environment.
• A minimum of 1 year relevant and proven experience in managing social media channels.
• Excellent verbal and written communication in English.
• Basic HTML and CSS knowledge.
• Ability to work with cross-functional teams.
• Knack for research and ability to extract information from data.

Required Competencies:

• Sharp wit and willingness to work during non-standard business hours.
• Dual brain thinker i.e. has the inherent ability to think innovatively about technology and its applications for communicating specific kinds of messages to internal and external audiences.
• Has adequate business management ability in order to make sound judgement and quick decisions in a fast moving environment.
• Skill in managing relationships and requests with tact, diplomacy and persuasion.
• Strong time management skills in order to multi-task and manage multiple projects concurrently.
• Team spirit with the ability to work independently.
• Interested candidates please send your resumes in WORD Format to shikin@inceif.org (Attn: Pn. Nurrul Ashikin)