Global Customer Support Centre Standards Coordinator
Sandvik Mining & Construction in Europe is looking for Continuous Improvement and Sales Support professional.
Sandvik is a high-tech and global engineering group offering advanced products and services that enhance customer productivity, profitability and safety. We have world – leading positions in selected areas – tools for metal cutting, equipment and tools for mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. The group has approximately 47,000 employees and representation in approximately 130 countries, with sales of about £7.3 billion.
At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. While discussing the best solution for you today, we are already thinking ahead to the best solution for you tomorrow. Our proactive career planning ensures that your performance is recognised and offers various ways to fuel your growth towards exceptional achievements.
We are looking for someone who has an intimate knowledge of sales processes and previous experience in front line sales. You must be detail-oriented, customer focused and an excellent communicator. Mining or construction industry knowledge will be considered a plus. This role is a supporting function to internal sales teams to pro-actively drive transformation of customer support processes in a bid to increase revenue and customer satisfaction. Communication, stakeholder management and change management are essential within this role.
Job summary
As the Global Customer Support Coordinator you will develop and maintain global process guidelines for implementation at regional centres, whilst developing supporting documentation. With the regional team, you will facilitate implementation of enabling technologies and solutions. Planning and scheduling regular continuous improvement audits with regional centres including employee performance, process, customer delivery and satisfaction will form part of this challenging yet rewarding role.
The role will be based within Europe and will include substantial over-seas travel
Your profile
We are looking for someone with a minimum two years’ experience in a Sales management role and extensive experience in change management. Strong project management skills are a pre requisite to success in this role.
Where others see many, we see you – personally. We recognize and value your passion and personality. With yourexcellent prioritising and communication skills, you will be able to bring our services to the next level! Furthermore, you have the ability to take ownership and challenge everything we do in a manner that will help unlock our potential. You work independently, but with back-up from your team, and have a determined approach.
How to apply? Interested by the challenge? Please click the ‘apply now’ button below. If you experience any problems, please contact HR Services Europe on 0800 652 0011.
Closing Date: 3rd August 2016
Applicants must be eligible to work in the UK or hold a valid permit to work in the UK.
No agencies please.
Deadline: 3 Aug
Job-ID: 344693