Sandvik seeks:
Product Specialist - Load & Haul
The role
The purpose of the job is to be:
  • Responsible for providing quality technical support and for developing the technical competencies of internal and external customer.
Main Responsibilities:
  • Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
  • Provide relevant feedback to Product Support Managers to enable improvements to the equipment or its operation.
  • Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
  • Review spare parts recommendations with Parts BLM organization
  • Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
  • Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.
  • Assist PSM with field-testing and trials of new products and updated components to ensure proper and safe operation.
  • Perform equipment demonstrations in a safe manner.
  • Provide on-site technical assistance to resolve issues
Your profile:
  • Matric
  • Must have at least 10 years' experience with the product
  • An appropriate N6 diploma or higher qualification
Required Competencies:
  • Core application systems
  • Computer Literacy
  • Engineering Drawings
  • Knowledge of Product Line
  • Effective Communication
  • Customer Interaction
  • Employee Health and Safety
  • Project ManagementEnd User Training
  • Driver's Licence
  • Medically fit to work underground.
Other Information:
  • This position will require extensive travelling.
  • This position will require the successful incumbent to provide afterhours support (telephonic and on-site).
Who may apply
All applicants outside South Africa must ensure that they are able to secure a work permit and permanent residence prior to applying for any advertised positions.
How to apply:
To apply, please click on the ‘Apply Now’ button, or access the Sandvik websitewww.sandvik.com/Career.
If you have any further queries, please contact us on 0800 331 331.
Applications close: 28 July 2016
Job Reference No. 343490
Recruiter: Lindi Nhlapo
Sandvik is committed to representivity in the composition of its employees and the creation of job opportunities across all sectors of the South African population
Deadline: 28 Jul
Job-ID: 343490