Job Purpose | You will be responsible to manage the airport operation on a shift basis ensuring that service delivery conforms to regulatory, operational, safety and customer service standards within a cost effective environment. Liaises with Airport Authorities and third party service providers ensuring that Etihad Airways ground handling requirements and customer service standards are met at all time; Manages all elements of the ground operation whilst on duty. |
Responsibilities | Your responsibilities shall include but not limited to: -
Deliver strong performance at the outstation, whilst managing relationships with relevant internal and external parties. -
Ensure 3rd party resources are utilized in such a manner that maximum revenue and productivity can be achieved within given constraints. -
Ensure that all airport activities are delivered safely and securely in compliance with Etihad corporate, local and CAR OPS regulatory standards. -
Manage and audit Service Level Agreements with Ground Handling Agencies. -
Responsible for the maintenance of Emergency Response and Business Continuity plans. -
Ensure that opportunities to optimize airport revenues are identified and delivered. -
Ensure the Performance Management of team members is carried out in accordance with the Etihad Airways values. -
Ensure that all ground services business is delivered in accordance with the Etihad values. -
Responsible for the delivery of delay, disruption and diversion plans. -
Other ad hoc duties as detailed by the business as and when required. |
Requirements | The candidates must have the right to live and work in Libya. Degree level education is preferred or relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service preferably gained in more than 10 years working experience with an airline or ground handling agency ideally with 5 years management or supervisory experience. -
Strong written and verbal English language -
Computer literate -
Function specific licenses for tasks performed, where required e.g. load control |
The Individual | OPERATING ENVIRONMENT Operates within a regulated environment with pressure to make quick decisions, long working hours on a rotating shift pattern; 24/7 availability on call; travel may be required. |
|
|
Post a Comment