Donor Care Coordinator Alexandria, VA

o apply, please send an e-mail to jobs@irusa.org with the job title in the subject line.

Islamic Relief USA is seeking qualified candidates available for employment, to fill several positions in the Donor Care department. An accuracy test may be given on the day of the interview.

Responsibilities

• Entering and editing donors’ information
• Answering inbound calls and making outbound calls
• Receiving phone donations
• Calling donors for follow-up
• Sending targeted emails
• Processing outgoing mail and conducting mail merge
• Office duties as needed

Qualifications

Required:

• Bachelor’s degree
• Eligible to work in the United States
• Available 40 hours per week
• Strong communication and interpersonal skills
• A minimum of one year of customer service experience
• Effective problem-solving
• Ability to meet set goals and deadlines
• Motivated and able to find and get answers
• Professional, courteous and resourceful manner with donors and staff
• Proficiency in Microsoft Word and Excel (Intermediate to Advanced level)
• Ability to type accurately at a minimum of 30 WPM (words per minute)
• Detail-oriented and able to multitask

Preferred:

• Database management experience (to include queries, importing and exporting data) preferred
• Proficiency in Arabic, Urdu or Farsi preferred