Customer Service Representative Export - Safmarine, Antwerp, Belgium

Function description:

• Accept and process bookings in a timely matter
• Take responsibility and end-to-end ownership of customer shipments and issues
• Ensure error free handling of all customer service systems
• Engage in constructive problem resolution and provides solutions
• Act and communicate proactively and keep customers informed of any issues or changes to the booking
• Respond promptly to all internal and external queries
• Build a strong and lasting relationship with customers and provide second-to-none customer service. Understand what creates value for the customer.
• Address root cause and seek continuous improvement. Constantly look for ways to improve inefficient and erroneous processes.
• Minimize cost by not accepting unjustified costs and invoice extra charges to responsible parties
• Follow up on issues provided by the Vessel Reconciliation Department
• Follow up and meet the targets set in the KPI’s (Key Performance Indicators)
• Be able to work independently and assist the team in realizing its goals and standards – be a team player, share knowledge and best practice
• Actively engage in sales of e-commerce (e-bookings/SI’s and Web B/L)

Objectives of the Position, i.e. Measurements

• GCSS Export and Documentation Lifecycle Management and process turn time
• Customer Satisfaction Survey - Access and experience
• CSI index

Our preferred candidate has/is:

• Experience in shipping.
• An excellent team player
• Able to work under pressure.
• Well organized, efficient and effective
• Strong interpersonal and communication skills.

Fluent in Dutch and English, knowledge of French is a plus (written and oral).

Contact information:

For more information on this job, please contact

- Kim Hanique, Customer Service Manager: +32 3 205 2790

- Nele Bastijns, HR Consultant: +32 3 205 1640

About the company:

Safmarine is an international liner shipping company, which serves customers in a number of countries with a fleet of over 50 vessels and 60,000 containers. Safmarine was established in 1946 and is particularly involved in the African trades. Since 1999 the company has been a part of the A.P. Moller Group, where it has a close co-operation with Maersk Line's worldwide liner network. “People making the difference” is our company motto launched in celebration of our 60th Anniversary in 2006. It is our catch-phrase, guiding the way we interact and the manner in which we conduct business “The Safmarine Way”.

Customer Service Representative Export - Safmarine, Antwerp, Belgium