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Technology Specialist Level 1 New York

10:10:00 AM

The Technology Support Specialist provides basic (Level I) user support on EngenderHealth standard software and hardware. He or she provides maintenance of software and hardware assets; upgrades, relocates and tracks hardware (laptop and desktop allocation); maintains the loaner laptop system; and develops/updates Team web pages. The Technology Support Specialist also provides administrative support to Technology Team as needed.

RESPONSIBILITIES:

Technical Support (70% time)

  1. Troubleshoot and resolve problems with operating systems and EngenderHealth standard applications, email, local area network, computer hardware and peripherals, printers, VPN access and remote computing, and Internet access.

a) Resolve user requests for hardware or software assistance.
Requests may arrive by email, phone or in person.

b) Document problems and resolutions.

c) Work with the rest of the Tech Team to resolve issues.

d) Perform hardware and software maintenance/upgrades.

Asset Maintenance (10% time)

  1. Track allocation of software and hardware.
  2. Relocate equipment within the office as required.
  3. Replace basic internal hardware components if necessary (e.g., network interface cards, power supplies, disk drives, etc.).
  4. Configure and install new and replacement end-user hardware.
  5. Install and configure all EngenderHealth standard software.
  6. Configure and track laptop loaners.
  7. Maintain the backup system.
  8. Handle equipment returns and warranty service.

Training (10% time)

  1. Perform technology orientation for all new staff (including full-time, part-time, interns and consultants).
  2. Other end user training as needed based on agency needs.

Intranet (5% time)

  1. Develop and update the Tech Team intranet pages including, but not limited to, identifying inconsistencies and out-of-date information.

Special projects (5% time)

  1. Handle tech projects as assigned.

EDUCATION, EXPERIENCE & CERTIFICATIONS:

  • Bachelor’s degree in Information Sciences (or related field) and 1 year on-the-job training; or 2 to 3 years related on-the-job training, preferably in an international or not-for-profit environment.
  • Experience working in and supporting a Windows XP/7 environment.
  • Experience replacing basic internal components of computer hardware.
  • Experience supporting business computing -- MS Office, Internet Explorer, remote computing, MS FrontPage, Microsoft Exchange and Outlook.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Good writing skills.
  • Ability to manage multiple priorities.
  • Ability to work independently or with minimal supervision.
  • Excellent interpersonal skills.

Engenderhealth provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal, state and local laws.


Technology Specialist Level 1 New York

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