Job Purpose | Successful
candidate will be responsible to optimize all front desk activity with
guests lead to potential sales outcomes, ensure Etihad reservations and
ticketing policies and procedures are correctly implemented and deliver
customer service to exceed guest expectations.
|
Responsibilities | Your responsibilities shall include but not limited to:
-
Efficiently
handle guests and their queries, achieve personal targets and
contribute to the overall team revenue, yield and volume targets.
-
Comply with all Etihad reservation policies and procedures and standards of guest service
-
Attend to guest problems, escalating to higher levels as required.
-
Keep self up to date on product, service, policies and procedures.
-
Ensure all monies accounted for and TSR tallies
-
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
-
In
a state of flight disruption, liaise with all involved (guests and
colleagues alike) in a positive manner and maintain revenue and guest
satisfaction requirements.
- Handle queues, PTA issues, TODs and re-issues in a timely manner
|
Requirements | High school graduate with two years airline or travel agency experience in a reservations and ticketing role
Training & Knowledge:
-
Etihad reservation system*AMADEUS* - courses in reservations and ticketing
-
Airline advanced passenger tariff and pricing course
-
Recognized IATA or knowledge in rules and regulation of airline restrictions
-
Coaching skills
-
Good written and oral English language skills
-
Ability to work under pressure and to short lead times
-
Able to work on own initiative
- Good PC skills include Word, Excel, PowerPoint, Internet and Numerate
|
|
|
|
|
|
Post a Comment