Reservation and Ticketing Agent-Vietnam

Country Vietnam City Ho Chi Minh Department Closing date 15 October 2012

Job Purpose Successful candidate will be responsible to optimize all front desk activity with guests lead to potential sales outcomes, ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations. Responsibilities Your responsibilities shall include but not limited to:  Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets. Comply with all Etihad reservation policies and procedures and standards of guest service Attend to guest problems, escalating to higher levels as required. Keep self up to date on product, service, policies and procedures. Ensure all monies accounted for and TSR tallies Correctly log, stock, and store all ticket stocks and properly stock and display all materials. In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements. Handle queues, PTA issues, TODs and re-issues in a timely manner Requirements High school graduate with two years airline or travel agency experience in a reservations and ticketing role Training & Knowledge: Etihad reservation system*AMADEUS* - courses in reservations and ticketing Airline advanced passenger tariff and pricing course Recognized IATA or knowledge in rules and regulation of airline restrictions Coaching skills  Good written and oral English language skills Ability to work under pressure and to short lead times Able to work on own initiative Good PC skills include Word, Excel, PowerPoint, Internet and Numerate

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