Airport & Ground Trainers

Country UAE City Abu Dhabi Department Learning and Development Closing date 19 October 2012

Job Purpose This role is responsible for the following aspects of all commercial training programs targeting staff, supervisors and line managers across the Etihad network – specific to the subject matter area “Departure and Control” systems. This includes however is not limited to delivery of training programs, evaluation/assessment of trainees, feedback to trainees and line managers and review/update of training materials and records. Responsibilities You will be responsible to: Deliver learning interventions that includes classroom training, blended learning and on the job coaching in order to ensure best practices and enhancement of the employee brand. Conduct evaluations and assessments to assess the effective transfer of learning into the workplace to ensure increased organizational effectiveness. Provide constructive feedback and counseling for trainees where required on matters related to their ability to meet learning standards and objectives. Provide face-to-face and written feedback to participants and submit daily, weekly and monthly reports to Training Controller and Training Manager when necessary. Support the business with on-job training interventions for operational employees as required. Responsible for managing pre/post course duties including attendance records, assessment results and feedback logs. Support the Training Controller with research, design and update of training interventions. Requirements A minimum total of 6 years working experience in the airline / airport handling environment is a critical requirement for this role. Of this, you should have worked at least for 4 years as a full time airport check-in staff. 2 years or more working experience in a supervisory or senior agent/officer role is desired and will be an advantage. An advanced level professional certification for any DCS is a critical requirement – OR – you should have an IATA certification in airport and station management. In addition to above; you are required to have the following: Expert level knowledge of any/multiple DCS systems and also advance level knowledge of check-in, boarding and flight control & eediting operations. Excellent working knowledge of airport passenger service operations, processes, procedures, regulations and international documentation checks. Please note that system skill may be checked via live assessment on Amadeus. You should ideally be a degree or equivalent value diploma holder. A tertiary qualification in HR or a recognized train-the-trainer certification will be an advantage. Any experience training or workplace coaching will be an advantage. Strong command of spoken & written English with well-developed stand up presentation skills. You should also be proficient in the use of MS Office Suite. This role may require extensive duty travel within UAE and internationally of upto 30% of working time. Hence the ability to work on the go and undertake frequent travel is required.

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