Job Purpose | This
role is responsible for the following aspects of all commercial
training programs targeting staff, supervisors and line managers across
the Etihad network – specific to the subject matter area “Departure and
Control” systems. This includes however is not limited to delivery of
training programs, evaluation/assessment of trainees, feedback to
trainees and line managers and review/update of training materials and
records.
|
Responsibilities | You will be responsible to:
-
Deliver
learning interventions that includes classroom training, blended
learning and on the job coaching in order to ensure best practices and
enhancement of the employee brand.
-
Conduct
evaluations and assessments to assess the effective transfer of
learning into the workplace to ensure increased organizational
effectiveness.
-
Provide
constructive feedback and counseling for trainees where required on
matters related to their ability to meet learning standards and
objectives.
-
Provide face-to-face and written feedback to participants and submit daily, weekly and monthly reports to Training
-
Controller and Training Manager when necessary.
-
Support the business with on-job training interventions for operational employees as required.
-
Responsible for managing pre/post course duties including attendance records, assessment results and feedback logs.
- Support the Training Controller with research, design and update of training interventions.
|
Requirements |
In addition to above; you are required to have the following:
-
Expert
level knowledge of any/multiple DCS systems and also advance level
knowledge of check-in, boarding and flight control & eediting
operations.
-
Excellent
working knowledge of airport passenger service operations, processes,
procedures, regulations and international documentation checks. Please
note that system skill may be checked via live assessment on Amadeus.
-
You
should ideally be a degree or equivalent value diploma holder. A
tertiary qualification in HR or a recognized train-the-trainer
certification will be an advantage.
-
Any experience training or workplace coaching will be an advantage.
-
Strong
command of spoken & written English with well-developed stand up
presentation skills. You should also be proficient in the use of MS
Office Suite.
-
This
role may require extensive duty travel within UAE and internationally
of upto 30% of working time. Hence the ability to work on the go and
undertake frequent travel is required.
|
|
|
|
|
|
Post a Comment