IT Systems Administrator

IT Systems Administrator

Working with the world's poorest people to transform their lives. Concern Worldwide is an international humanitarian organisation dedicated to tackling poverty and suffering in the world's poorest countries. We work in partnership with the very poorest people in these countries, directly enabling them to improve their lives, as well as using our knowledge and experience to influence decisions made at a local, national and international level that can significantly reduce extreme poverty.

Job Title:

IT Systems Administrator

Reports to:

IT Enterprise Services Manager, Chief Information Officer

Direct reports:

No direct reports

Job Location:

Concern Worldwide, 52-55Camden Street, Dublin 2

Contract Details:

Permanent

Pay Band:

4 (€34,239 – €40,281)

Job Purpose:

(include short narrative)

To provide implementation, operational and maintenance support for the organisations IT infrastructure and to respond to and resolve technical support requests from users in an efficient and effective manner consistent with achieving specified services levels. To support ongoing project work.

This is an excellent opportunity to join a professional, dynamic and customer focused team that deliver innovative IT solutions for a global network across 25 different countries.

Main duties & Responsibilities:

(in bullet point format)

The IT Systems Administrator will administer maintain, support and improve

the physical and virtual server environment, the candidate will be expected to build physical and virtual servers according to Concern guidelines as well as provide support for file, SQL, Citrix and SharePoint services.

The Office 365 platform including Outlook and Lync the Active Directory Environment the backup environment which includes Veeam and Backup Assist the Network Environment which includes our WAN links, LAN, WLAN, webfilter and phone system.

• Maintain documentation for all of the above
• Provide Level 2 Helpdesk support for domestic and overseas users.
• Provide peer and staff training.
• Actively support and build the capacity of staff working in Concern's overseas fields
• Assist and implement quality assurance and continuous improvement projects
• Input and support on larger departmental initiatives and projects

Person specification:

(in bullet point format)

To include the following:

Educational qualifications

Work experience

Special aptitudes

Personal characteristics

Special circumstances

Essential:

• CCNA qualified
• MCSE qualified
• Experience working with PC systems and architectures, network and cabling systems, LAN, WAN, VPN. Windows 2003/2008 Server, Active Directory.
• Domain Controllers, DNS, DHCP and AV technologies
• Experience in a network administration/ server support role.

Desirable:

• Relevant third level qualification in IT.
• Experience with Group Policies.
• Experience with System Centre.
• Experience with Microsoft Server 2012.
• Experience with Juniper SSL VPN and VPN's.
• Experience with Web-filters.
• Knowledge of upgrades, trouble shooting, testing and maintenance of networks.
• Knowledge of SAN technologies.
• Knowledge of virtualization technologies, particularly VMware.
• Knowledge of backup and business continuity technologies.
• Empathy with the Organisation's goals.
• Adaptable and resourceful. The successful candidate must be willing to travel overseas (to any of Concern's field of operations) and work flexible hours when needed including the evening and at the weekend.
• Very strong customer focus.

To apply:

All applications should be submitted through our website at www.concern.net/jobs by closing date 17th November 2013.

Candidates must be legally entitled to work in Ireland at the time of application.

Concern's Programme Participant Protection Policy and Concern Code of Conduct has been developed to ensure the maximum protection of programme participants, especially beneficiaries, from abuse and exploitation, and to clarify the responsibilities of Concern staff, partner organisations, and anyone engaged by Concern or visiting our programmes, and the standards of behaviour expected of them. In this context all Concern staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their work in accordance with Concern's core values and mission.

Concern's Programme Participant Protection Policy and Concern Code of Conduct have been appended to this contract for your signature. By signing the Programme Participant Protection Policy and Concern Code of Conduct you demonstrate that you have understood their content and agree to conduct yourself in accordance with the provisions of this document.

A breach of this policy will result in disciplinary action up to, and including, dismissal.

Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on Concern ensuring that the names of any new employee or volunteer do not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List).

Any offer of employment (either paid or voluntary) with Concern Worldwide will not be made pending a clearance check being conducted on the applicant. For additional information please consult our web site or contact the Human Resource Division in our Head Office.

Concern Worldwide is an equal opportunities employer and welcomes applications from all sections of the community.