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IT Specialist

9:34:00 PM
Freedom House supports the spread of freedom and democracy throughout the world through research, effective advocacy, and programs directly supporting frontline activists. We are a leader in identifying threats to freedom through our highly regarded analytic reports, including Freedom in the World. With 13 field offices and two U.S. offices, we are supporting the right of every individual to be free.
Position Summary
The IT Specialist will be responsible for performing IT-related helpdesk request, managing the Intranet, and coordinating Freedom House’s information security strategies. She/he will work with end-users, third-party network and IT support vendor and consultants to develop, implement, and maintain flexible IT security solutions (with a preference toward open-source solutions), dictated by the needs of a rapidly evolving security-conscious environment. The selected candidate will be a results-oriented professional who can achieve tangible improvements in the information security and IT support arenas.
Some Duties and Responsibilities
  • Provide and coordinate IT helpdesk support and trouble-shoot with third-party network and IT support vendor to ensure first-rate customer service and support
  • Coordinate the team of security experts and vendors who safeguard the company's IT assets, intellectual property and computer systems to identify, implement, train staff on, and maintain information security solutions to enhance the organization’s data and communication efforts
  • Develop, maintain and keep current and relevant Freedom House's Intranet system
  • Maintain accurate and complete inventory of all IT equipment and software
  • Maintain IT procedures and systems documentation and ensures staff are properly trained
  • Maintain audio/visual presentation and conferencing equipment
We offer great benefits including:
  • 100% employer-paid dental insurance
  • 100% employer-paid health insurance; or generously subsidized depending on plan and coverage
  • 100% employer paid life insurance and accidental death and dismemberment
  • 100% employer paid short-term disability and long-term disability insurance
  • 403(b) Retirement Plan with generous matching funds with 2 year 100% vesting schedule
  • Flexible Spending Accounts for medical and dependent care reimbursable expenses
  • Transportation pre-tax payroll deduction for metro, and garage parking in DC
  • Generous paid vacation leave, sick leave, personal leave, and holidays
  • Tuition Reimbursement for graduate studies
  • And much more……


Qualifications

  • Bachelor’s degree in information systems, engineering, or related area
  • 1 – 3 years of directly related experience
  • Demonstrable ability to implement and work with open-source encryption and security solutions
  • Ability to anticipate and proactively address the IT needs of the organization and its end users
  • Ability to conduct research into security issues and products as required
  • Excellent attention to detail and strong ability to trouble-shoot and solve multi faceted problems
  • Strong ability to communicate IT-related concepts to a range of technical and non-technical staff
  • Must be able to effectively handle stressful situations and meet tight deadlines
  • Highly self-motivated and directed with strong organizational skills
  • Strong understanding of the organization's goals and objectives
  • Commitment to maintaining the highest standard of customer service is essential with outstanding oral and written communication
  • Ability to serve as an effective member of a high-paced operations department


Contact Details

Contact:
Shannon Crowe
Email:
recruiting@freedomhouse.org

Application Instructions

Qualified and Interested Applicants
We invite qualified candidates to send a resume, and cover letter with salary history (only candidates who send salary requirements will be considered for the position) as well as desired salary to: recruiting@freedomhouse.org or fax at (202) 822-3893, Attention: HR Dept., referencing IT Specialist (2011-048). Only candidates who have been selected for an interview will be contacted.
Only candidates authorized to work in the US need apply.

EOE M/F/D/V

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