Temporary Web Designer /Content Editor Commonwealth

Reference: 111100364
Location: London, UK
Duration: 6 Months
Closing Date: 8 Dec 2011

General information

In November 2009, Commonwealth Heads of Government agreed to establish a Commonwealth-wide Internet gateway or platform - the C2P or Commonwealth Connects as it is currently known, initially focused on three thematic areas: promoting democracy and good governance; support for education and skills development; and empowering youth. The content and functionality of Connects will reinforce the Commonwealth’s core values, promote greater coherence of messaging and services across Commonwealth agencies, and generate a more personalized user experience that leads to higher visibility and public outreach. Commonwealth agencies currently provide over 100 Web sites, which offer a wide array of information and services online. By linking these sites under a thematic umbrella, Connects will visibly complement and extend the value of existing Commonwealth Web resources.

Job summary

Online content for C2P can take many forms, including plain text, links, database content, still images (illustrations, photographs, diagrams), animation, audio, video, interactive devices (forms, forums, chat rooms, polls, questionnaires, etc.). Under the supervision of the ICT Adviser, the Web Designer and Content Editor is responsible for designing and implementing a working prototype of the C2P portal that is accurate, consistent and meets the needs of C2P stakeholders.

Core Activities for the Temporary Web Designer and Content Editor

• Under the direction of the ICT Adviser, design and implement a working prototype of the portal, including the following tasks:
• Work with Commonwealth partners, sourcing external content & writing original content, for news, features, newsletters, blogs, opportunities, events and other site pages etc
• Build and manage content libraries and guidelines for posting articles and features
• Regular testing of the C2P sites including mobile site and search engine and working with Partners, third party companies and technical teams to resolve any issues.
• Creating online communities in collaboration with user community, provide technical advice and training on the use of social workplace application
• Establish technical links to other content and databases.
• Plan and coordinate the installation of web components. Archive information and back up data.
• Develop procedures and guidelines for handling end user queries and problems and delivery of trouble shooting services, analyse/resolve end user system problems.
• Diagnose and develop solutions to operating problems (e.g. establishing standards) and recovery procedures.
• Responds to routine, complex and specific queries and influence and advise on data and format choices.

Support Activities

• Responding to email enquiries via the C2P portal.
• Provide support in software usage and setup and expertise and recommendations to management on issues pertaining to web software, site organisation.
• Assist C2P web development team members with web-related problems (e.g. server outages, HTML problems), co-ordinating resolutions to ensure a minimum of disruption to customer service.
• Attend relevant C2P meetings, provide regular reports and monitoring/maintenance activities to management.

Education:

• A degree or similar qualification in Internet & Web technologies or equivalent experience

Skills and Experience:

• More than 5 years demonstrable experience of working within a web-based environment developing content, creating online communities and developing and maintaining web portals
• Experience creating and managing content in a complex international environment with different operational activities and cultures
• Skills and experience working with html and use of Photoshop, Illustrator, DreamWeaver, Adobe suite of products and like products
• Experience in planning, organizing, delivering and evaluating high quality training to users of the portal
• Excellent writing and verbal communication skills
• Experience using Open Text content management system and online communities

Download the Job Description