Account Manager – Association Management Fleishman-Hillard

Brussels, Belgium

Overview

Fleishman-Hillard is one of the world’s leading public affairs and communications groups, with over 80 offices located throughout North America, Europe, Asia, Latin America, Australia, and South Africa. At Fleishman-Hillard, we value our people as much as we value our clients. At the very heart of the award-winning work we do for clients is our culture of success and the team members who engender passion, teamwork, entrepreneurship, and mutual respect.
Fleishman-Hillard’s Brussels office is seeking a flexible and pro-active Account Manager for a European association.

Candidate requirements:

• The Account Manager will support the Secretary General of the European Payment Institutions Federation (EPIF) in managing the daily business operations of the association and the coordination of services;
• We are looking for a highly organised, proactive, pragmatic and flexible team player who is enthusiastic and has initiative.

Key Responsibilities:
The candidate will be responsible for:

• Handling of inquiries and frequent communication with the various members and external audiences;
• Reporting to the board and managing the membership base;
• Involved in the recruitment of new members, including database management, research, marketing strategy and contract set up;
• Association back-office administration (handling of requests, collection of reports, record keeping and filing, general communication and follow-ups, preparation of mailings, support budget process and handling invoices/payments, managing agendas, in & out-coming emails, travelling and registrations to exhibitions etc.);
• Maintenance and update of the association’s website;
• Issuing Newsletters;
• Preparation and coordination of committees, meetings and general administration (incl preparing participants’ list, meeting packs, dealing with suppliers and logistics).

Qualifications:

• Experience of working on behalf of an association would be an asset;
• Superior customer service, time-management and conflict management skills are required;
• Interest in payments issues;
• Able to handle multiple tasks and solve routine and complex inquiries;
• Strong organisational skills and the ability to prioritise deadlines;
• Excellent written and spoken English (additional languages an advantage);
• High personal integrity and dedication;
• Ability to work in an international and challenging environment.

Applicants' Note

Please send your application to Ariane Van der Haegen, ariane.vanderhaegen@fleishmaneurope.com.