Operations Manager - Solomon Islands

To support & assist the Solomon Islands Country Program Manager to provide quality leadership & management to all the field operations and programme quality activities, to ensure efficient & effective programme/project implementation, and to meet the goals and objectives of World Vision and its partners in the Solomon Islands. This will assist World Vision be seen as a partner of choice for Support Offices and Donor Agencies. The Operations / Programme Quality team involves an Operations Co-ordinator, a team of 4 programme quality staff, as well as various technical co-ordinators to support the WVSI strategy implementation.

• Strategic Planning & Alignment: Develop and track strategies and annual plans related to operations. This includes strategies for all the priority sectors for WVSI
• Networking for greater impact with relevant stakeholders and partners
• Support and Monitoring Project and Programme Implementation: ensure projects are equipped and are delivering projects according to the plans and budget.
• Resource Acquisition: networking with donors and SOs and leading on the development of proposals and concept notes
• Implementation of DME systems and tools across WVSI: ensuring all DME functions occur across the various projects
• Programme Staff Capacity Building and Support: Ensure that projects and programmes are well staffed and have the relevant capacities built and supported.
• Team and Staff Management: Ensuring the Operations team is staff and guided.

KEY RESPONSIBILITIES:

STRATEGIC THINKING & ALIGNMENT - Time Spent 10%
• Lead the development of the operations and programme quality strategies and annual business plans for the country, ensuring alignment with the WVI initiatives (ie CWBO and Targets and IPM)
• Lead the development of priority sector strategies for the country
• Develop, maintain and regularly review guidelines, procedures and policies that will facilitate more effective field operations nationally.
• Integration of all projects and programmes bringing a true holistic approach to development.
• Contribute to the senior management team for effective decisions related to operations and as a senior leader of the organization.
• Encourage the full and appropriate expression of World Vision’s Christian identity. Participate in and lead devotional meetings, weekly chapel, annual staff retreat, annual Day of Prayer and other events.
• Develop and oversee the implementation of relevant partnership initiatives in operations / program quality i.e. PMIS etc.
  
  REPRESENTATION & NETWORKING - Time Spent 10%
• Ensure that WVSI is represented at regional or Global World Vision operational, technical and programme quality meetings forums.
• Represent WV at donor meetings, joint agency assessments and task forces, developing and maintaining good relationships
• Ensure regular discussions are held with the Solomon Islands Government Ministries and develop sector-wide MOUs for partnership in line with WVSI sector priorities
• Increase WVSI’s approach on partnering for project delivery including via inception workshops and MOUs with each partner for project delivery
• Work with in-country donors to produced signed project contracts or revisions
• Work with SOs to produced signed Partnership Agreements
• Ensure all sector leads actively participate in relevant stakeholder or technical task forces
• Ensure all sector leads actively participate in relevant WVI technical working and learning groups
• Build and maintain good relationships between WVSI and the churches
  
  SUPPORT AND MONITOR PROJECT AND PROGRAMME IMPLEMENTATION - Time Spent 20%
• Ensure the implementation of activities as per design, Detailed Implementation Plans (DIPs) and budgets
• Support the teams to develop revised annual DIPs and budgets according to annual over / underspending
• Track project budget expenditure to ensure spending is according to resources
• Ensure variances on expenditure is provided to finance
• Ensure projects and programmes submit regular funding requests in line with the budgets
• Support all projects and programmes to develop and submit quality (semi) annual reports according to LEAP or donors requirements.
• Ensure all projects and programmes are fully staffed according to designs and need
• Ensure all projects and programmes have the require office equipment and transport as needed
• Ensure all project documentation is stored hardcopy and soft copy
• Support any audits with the provision of documents or via enabling site visits
• Ensure that operations activities and processes are in compliance with all relevant sections of the Field Financial Manual.
• Pay frequent visits to Area Programme Offices and communities to monitor progress, support staff, resolve issues, meet partners (including community people).
  
  RESOURCE ACQUISITION Time Spent 20%
• Track and discuss funding opportunities with Support Offices
• Engage with in-country donors to discuss funding opportunities
• With the programme teams develop all concept notes and proposals according to the donor requirements, including narratives, DME documents and budgets
• Produce office growth plans
• Complete grant risk assessments
• Engage with donors to promote an empowerment rather than service delivery development approach
  
  IMPLEMENTATION OF DME SYSTEMS AND TOOLS ACROSS WVSI - Time Spent 10%
• Pay frequent visits to Area Programme Offices and communities to monitor progress, support staff, resolve issues, meet partners (including community people).
• Ensure all baselines are carried out and Indicator Tracking Tables produced
• Ensure all evaluations are carried out and reports produced
• Manage all consultants related to DME functions, including producing contracts and ensuring payment
• Roll out various DME methodologies across WVSI including Most Significant Change and Community Based Monitoring
• Ensure monitoring of all project activities using the WVSI monitoring tools and ITTs
• Implement IPM in two new area programmes and elements in all new programme designs
• Ensure all projects have at least CWBO in the logframe
• Plan and track all CWB Targets across programmes and report to the region
• Lead WVSI in PMIS implementation including developing an implementation plan and organising training for staff on it’s implementation
  
  PROGRAMME STAFF CAPACITY BUILDING AND SUPPORT - Time Spent 10%
• Provide effective supervision to the Area Programme Managers and support & mentor them for their work.
• Develop annual capacity building plans for each priority sector and DME
• Co-ordinate technical support to area programmes, ensuring that all trainings are developed according to the latest developmental thinking and according to staff needs
• Ensure engaging community training is developed including with Information, Education and Communication materials as well as the use of other mediums (song, dances, DVDs, radio programmes)
• Ensure annual all evaluations are reflected on with operational issues highlighted and action planned developed to address these
• Organise and hold regular trainings and reflection times for Area Managers and technical staff
• With People & Culture help role out competency development for World Vision’s Integrated Programming approach.
• Ensure all DME Officers understand LEAP and what is required at east stage
• Plan and provide training on CWBO and CWB Targets to all programme staff
• Ensure that the capacity of programme staff is built on community engagement methods and PLA tools
• Ensure that the capacity of DME Officers is built in order to roll out various DME methodologies
  
  TEAM AND STAFF MANAGEMENT - Time Spent 20%
• Participate in the recruitment or required Operational team members, Programme Quality team members and also Area Manager positions
• Support the professional and personal development of the Operational team members and Programme Quality team members through on the job coaching and via providing external or on-line training opportunities.
• Build cooperation, team spirit, a supportive and learning environment in collaboration with all other departments.
• Hold regular Operations and Programme Quality meetings for updating and planning by the teams
• With People & Culture help role out competency development for World Vision’s Integrated Programming approach.
• Ensure all team members have set annual objectives and review twice a year
• Line-manage at least 5 sector co-ordinators, 1 Operations Co-ordinator, 1 Senior Quality Co-ordinator, any expatriate project managers and up two SO volunteers. Provide regular support and coaching to all positions line-managed.
• Work towards building competent National Staff to take over expat Operations Manager duties in the coming 2 years, particularly the Operations Coordinator and/or Program Quality Coordinator.
  

KNOWLEDGE, SKILLS & ABILITIES:

REQUIRED:
• Aware of and willing to support the organisation in the pursuit of World Vision’s mission and have personal and family lifestyles that are consistent with World Vision core values.
• Bachelor’s degree required, with a Master’s degree in international development, business administration, public health, economics, rural development, or similar, preferred.
• Two to three years experience with international development or relief projects, preferably within WV, with at least two year’s experience in a senior management role in a developing country, required.
• Previous experience working in a Pacific environment will be an asset.
• Demonstrated experience in programme or project, implementation, monitoring, evaluation and report writing, preferred.
• Excellent written and verbal communication and relational skills, especially in a cross-cultural environment, and ability to analyse and solve problems, persuade, network and negotiate
• Able to work as part of a team as a positive contributor/ encourager.
• Excellent proven track record of donor relations with multiple donors.
• Strong planning and organisational skills and ability to prioritise and handle multiple tasks. Able to work gracefully under pressure and in situations of insecurity and uncertainty.
• Demonstrated ability to work well with national staff and a passion for capacity building, staff and organisational development
• Computer literate in Microsoft Office, email and Internet.
• Ability to maintain a balanced life while working and residing within a small pacific town with limited recreational choices
  
  PREFERRED:
• Previous experience with WV and experience in the Pacific an advantage

FOR QUESTIONS ONLY CONTACT WORLD VISION HERE

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OperationsManager-So.pdf