Atlanta Sr Business Systems Analyst

NDUSTRY

Advertising, Cable/Broadcast Television Networks, Online Content/Services

AREA OF INTEREST

Information Technology Services

LOCATION

United States - Georgia - Atlanta

POSITION TYPE

Full Time

POSTING JOB DESCRIPTION

Qualifications: - At least 5 years combined technical and functional business experience, with a minimum of 3 years Information Technology experience. - Demonstrated ability to successfully perform the various aspects of the Analyst role across multiple, complex system implementations with custom and third-party applications - Advanced skills using the MS Office suite and process modeling tools - Experience with client-server architecture - Experience with structured development methodology - Experience with relational databases and queries - Advanced Turner business knowledge - Functional management experience - BS in Computer Science, MIS, business, or equivalent education/training/experience. Advanced degree preferred. - Professional certification in business or IT (e.g., consulting, PeopleSoft) preferred - Advanced analytical, problem-solving, and troubleshooting skills - Demonstrated proactive customer service skills - Demonstrated ability to provide work direction and leadership to other team members - Demonstrated basic project management skills - Advanced communications skills (written/verbal), with emphasis on demonstrated ability to translate complex concepts between business and technical groups - Demonstrated ability to multi-task, manage priorities, and mentor/direct others. Demonstrated teamwork skills. Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers.

Duties: The Senior Business Systems Analyst provides guidance, leadership, and execution of business analysis and related project initiatives for the selection and development of custom and packaged applications. Typically works on multiple, technically complex, mission-critical, and/or high-profile projects. - Work with project and customer management to facilitate communication between IT and business units, including open issues, project prioritization, resolutions, project requests, and resource allocation. Facilitate cooperation and rationalization of unclear or conflicting goals, assist in identifying and communicating viable alternatives, and assist in the implementation of decisions. - Using advanced business unit knowledge, proactively research requests for assistance and recommend software solutions or process improvements that will meet business needs. Identify implicit, unstated, or unrecognized business needs and assist client in determining if buy/build software, process reengineering, or other technology options may (or may not) be the most desirable solution. Facilitate the prioritization or feasibility of solutions and make recommendations to the client and management that will not only provide short-term success but support the accomplishment of long-term business goals. - Provide guidance, task direction, and mentoring to other Analysts and assist with problem resolution across projects. - Facilitate analysis meetings with customers to determine and prioritize business and system requirements for projects characterized by high-profile status, risk, and/or complexity. Document and analyze requirements (e.g. business system, security, conversion, and report), develop detailed data, functional design and document specifications, and assist with conversion, testing, training, and other project needs throughout the development life cycle. - Perform walkthroughs and/or prototype demonstrations as needed Project Management 20-60% - Provide project management for small or short-term projects, including project planning, development, change control, implementation, issue management, customer relationships, and team leadership Support 10-20% - Serve as an escalation point for production support. Capture/communicate metrics as appropriate, identify and research problem trends, and assist other Analysts with resolving complex, difficult, or critical issues. Work with internal or external subject matter experts to correct and proactively prevent further problems by recommending and/or implementing bug-fixes, application enhancements, customer training, or other measures. Document and facilitate turnover plan to other technology groups as needed. Training 10-20% - Identify customer training requirements, participants, and desired time frames, and implement training delivery and documentation. Train customers on an individual or ad-hoc basis as needed. Quality Assurance 10-20% - Structure business requirements to facilitate test plan creation. Support development team and QA with testing activities and needs. Coordinate and participate in User Acceptance Testing. - Work with customer and QA in the creation of application build schedules Reporting 5-10% - May run, create, or assist in the preparation of system reports to provide information to the client. Other 5-10% - Communicate regularly with management team members regarding task or project status and opportunities to improve service levels or business processes. Escalate issues as appropriate to ensure quality service levels

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