Field Technical Consultant

Job Title: Field Technical Consultant
Main Purpose: Field Network / Systems Administrator and support.
Job Category: Exordia	Location: Johannesburg
Job Type: Full Time	Grade/Level: Consultant 2	Closing Date: 11/12/2011
Line of Service: Advisory	Available Positions: 1
Division/Group: Exordia
Responsibilities/Output:
Good team player, act independently and with initiative, pro-active, work under pressure and without supervision. Motivated to comply and promote the I.T policies of the organization. To conform to the organization's information security policy and appropriate methods of working. Maintain optimal service levels for all users and systems. Provide day to day Maintenance for Systems integrity. Provide all levels of support within designated SLA. Ability to prioritise and delegate work. Network, server and user support: LAN/WAN: Troubleshooting of WAN environment for different branches, Ability to fault find and resolve all network related errors, network switches, optic-fibre links. Ability to manufacture network cables and install neatly within environment. Required to interact with clients in terms of supplying recommendations to improve their network. Server: Have a good understanding of Windows Small Business Server 2003, Active Directory and administration of servers. Management of backup solutions. Knowledge of VIP Payroll. Management of Anti-Virus and resolution of virus infections across network. Desktop: Must have good understanding of MS back office products. Provide support on 3G modems and routers. Provide support on mobile devices. Ability to troubleshoot and setup network, USB, dot matrix printers. Knowledge and capability to provide support on MS Windows XP Pro/ Vista/ Windows 7.
Requirements
Qualification Level: Microsoft certification	Additional Qualification Level: n/a
Experience Required: 3 - 5 years
Competencies / Skills:
Microsoft certification or studying towards MCP accreditation preferable At least 3 years client-facing experience in desktop, server, LAN/WAN support. Required to manage support for a minimum of 150 users. Building and sustaining relationships Being passionate about customer service Being curious – learning, sharing and innovating Leading and contributing to team success Communicating with impact and empathy Developing self and others through coaching Demonstrating courage and integrity Acquiring and applying commercial and technical expertise Managing projects and economics Being open-minded, practical and agile with change
Additional
Drivers License Required: Yes
EE Requirements: All Applicants. Preference will be given to Employment Equity Applicants
Travel Required: Frequent
Overtime Required: n/a