Director of Shared Services

Room to Read seeks to transform the lives of millions of children in developing countries by focusing on literacy and gender equality in education. Working in collaboration with local communities, partner organizations and governments, we develop literacy skills and a habit of reading among primary school children, and support girls to complete secondary school with the relevant life skills to succeed in school and beyond.

We are non-governmental, non-religious and work with many local NGOs and community based organizations to implement our programs. We currently work in Bangladesh, Cambodia, India, Laos, Nepal, South Africa, Sri Lanka, Tanzania, Vietnam, and Zambia – countries with a desperate lack of resources to educate their children. Since our inception, Room to Read’s worldwide team has impacted over 6 million children by constructing more than 1,500 schools, establishing over 13,000 libraries, publishing 700 new children’s book titles in 11 local languages, and rewarding over 16,000 girls with long-term, holistic scholarships.

Room to Read has an annual budget of approximately US$44 million and our global staff numbers over 600. Our global headquarters is located in San Francisco, and we have smaller fundraising offices in Delhi, New York, Hong Kong, London, Mumbai, Sydney, and Tokyo. We have an Asia Regional Office located in New Delhi, a Southern Africa Regional Office in Pretoria, and program offices in Colombo, Dar es Salaam, Dhaka, Hanoi, Ho Chi Minh City, Kathmandu, Lusaka, New Delhi, Pretoria, Phnom Penh, and Vientiane.

Position Overview:

This position is a newly created position within the Development Department. The Director of Shared Services is responsible for overseeing both internal and external communication from the Development Department, managing and developing the Department’s database capabilities, and managing the operations of the Development Department. The position will report directly to the Chief Development Officer (CDO).

Duties & Responsibilities:

• Support remote Development Offices (London, Sydney, Hong Kong, Tokyo, New York and Mumbai) on all operational and logistical needs.
• Liaise with Legal, IT and Finance to support registrations and compliance in all remote Development Department offices.
• Liaise with Human Resources and the Office Manager regarding office space and personnel needs for International Development Offices.
• Oversee Development Department Budget, including working with the head of each team and the CDO to ensure a cohesive annual budget planning process.
• Track Development Department revenue and fundraising projections to be reported to Management Team and Board of Directors on a regular basis.
• Develop and implement plan for Global Research Resource for entire Development Department
• Manage Development Operations Team who administers The Raiser’s Edge and Salesforce for the Development Department and who manages all gift processing.
• Manage Donor Communications Team in charge of Grant Writing and Administration, Donor Reporting and mailings.
• Monitor payment gateways for the Development Department ensuring that process flows for revenue support and tracking systems are in place. Troubleshoot any issues and coordinate with other departments to resolve issues as necessary.
• Manage Development Department interactions with other units including, but not limited to, flow of program information, project sponsorship and audit requests.

Qualifications:

Required:

• Experience setting up processes and systems for INGO or multi-national business including set-up and support of remote offices
• Bachelor’s Degree, advanced degree or relevant certifications
• Demonstrated management skills in motivating, directing, developing and managing staff
• Strong database experience preferably with The Raiser’s Edge and/or Salesforce
• Experience managing communications in a multi-national environment
• Experience building and tracking budgets for departments
• Prior success working closely and building relationships with diverse groups of people
• Effectiveness in working or volunteering in a non-profit organization that is focused on maintaining high quality work and low overhead
• Prior experience in a fast-paced, growth-oriented global or regional organization
• Proven track record of achieving results
• Excellent verbal and written communication skills in English
• Ability to juggle multiple priorities simultaneously and take initiative
• Legally eligible to work in theUnited States; no sponsorship provided

Strongly Preferred:

• 8-12 years experience managing operations, preferably in a company with multiple offices
• Experience working as or supporting fundraisers or sales teams
• Experience developing long-term plans for content management systems for multi-national environments
• Experience with registrations to fundraise in various countries

To be successful as a member of the Room to Read team, you will also:

• Have a passion for our mission and a strong desire to impact a dynamic nonprofit organization
• Be an innovative and creative thinker; you’re not afraid to try something new and inspire others to do so
• Have a very high level of personal and professional integrity and trustworthiness
• Have a strong work ethic and require minimal direction
• Work well independently as well as part of a team
• Thrive in a fast-paced and fun environment

Compensation:

Room to Read offers a competitive salary with excellent benefits. Benefits include health, dental, vision, long-term disability insurance, commuter benefits, and a 401K match. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, fun, and rapidly growing organization that is changing the world through literacy and gender equality in education.

Application Procedure:

Please send a cover letter and resume by email, with “Shared Services Director” in the subject line, (no letters, calls, faxes, or drop-ins) to hiring@roomtoread.org.  While every application will be carefully reviewed, we regret that we are not able to send personalized responses to all applicants due to high applicant volume.  Applications are accepted until the position is filled.

Room to Read is proud to be an equal opportunity employer committed to identifying and developing
the skills and leadership of people from diverse backgrounds.