Chief Operations Officer - Retail Bank
Responsibilities:
- Manage the Bank's operations including computer operations, product development, branch operations, background operations, project management, end user customer service, marketing operations, finance and administration.
- Prioritisation of projects based on input from the CEO, strategic teams and financial analysis.
- Complete resource assessments to ensure there are sufficient technical and operational resources.
- Manage client satisfaction.
- Build processes for continuous improvement of critical operational metrics across key functions.
- Manage long-term operational projects.
- Undertake and lead re-engineering/change where necessary.
- Ensure there is an adequate level of transparence across all processes to enable the proper assessment of risk.
- Responsible for the co-ordination of Central Bank audits.
- Work closely with the HR department to secure resources and ensure training of key personnel.
- Manage the corporate governance structure.
Experience and Qualifications
- An advanced degree is preferred (MBA or MSc in Finance or a related field.)
- 10+ years of experience manaing operations for a small-medium sized retail/commercial bank is a must.
- Change leadership experience.
- Strong financial and analytical skills
- Experience working with bank card operations.
- Strategic planning in a retail banking environment.
- Proven communication and management skills
- IT credentials and experience are a plus
Responses will only be sent to applicants being considered.
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