Mandarin speaking Customer Service Agent

Ref 80190 Location London Heathrow Airport Further Information Contract Type Permanent Salary Range £0 to £15,000 Job Type Airport Services

Job Details Salary: £7,946 per annum plus shift allowance of £846 and language allowance of £500 per annum Contract Type: Permanent, Part Time Working Hours: Working 4 days on 2 days off between 0400-2330hrs (likely hours will be 1000-1400 and 1430-1830 on a roster basis) - shifts are subject to change. Location: Heathrow Terminal 3 Closing date for applications: 31st December 2011 Please note that there will be a 2 week, full time training course for this role which will take place in Crawley. Travel expenses will not be refunded and hours of training will be Monday-Friday 0900-1730hrs - date TBC. Role Purpose To ensure that customer needs are fully met on every transaction, through the achievement of quality, service and sales targets. Responsibilities Meeting and greeting Virgin Atlantic customers. To ensure that each customer receives a high quality experience of professional service. Checking in customers who are travelling in Economy. Weighing bags at checkin. Upselling exit seats at checkin and looking for opportunities to maximise the sales potential of every transaction. Working as part of a team at the gate, including tagging bags, boarding calls and reconciliation. To contribute to the team achievement of key operational service target of On Time Performance. Assisting customers to use DIY checkin. To ensure that all necessary paperwork is competed accurately and promptly. To ensure that security standards are never compromised and remain vigilant throughout the checkin process. Requirements Fluency in Mandarin is essential (this will be tested at interview stage) Ability to demonstrate high levels of customer service gained from a face to face customer service role. Confident with a 'can-do' attitude. Creative and open minded to finding ways to achieve exceptional service standards. Demonstrate care and be passionate about the quality of service given. Show a willingness to change approach, adapt to new ideas and suggestions. Excellent communication and interpersonal skills. Organised with the ability to multi-task. Good team player with ability to work independently.

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