Relationship Manager Standard Chartered Bank - Tanzania

Job Description

The Relationship Manager is primarily responsible for servicing and managing customer relationships under the Preferred / Excel program by engaging them, uncovering their needs and providing them with the appropriate products, services and solutions from the entire range of the Consumer Banking suite.

The Relationship Manager is responsible to drive profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank.

Key Roles & Responsibilities

Relationship management
Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client.
Retain existing high value clients by growth of wallet with the bank through relationship management activities.
Offer a consistent yet differentiated customer experience by leveraging the Customer Experience platform to take ownership of all categories of customer service matters and transactions.
Resolve client queries without further escalation.
Effectively convert service recovery to sales opportunities and sustained client loyalty.

Customer / Business acquisition
Drive portfolio growth through new to bank (NTB) customer acquisition and increased product per customer (PPC) ratio for existing to bank clients (ETB).
Based on client profile, map client potential and work towards up streaming to Priority segment by increasing wallet share.

Customer engagement, needs analysis and consultation
•Provide value-added holistic consultation and recommending financial solutions best suited to customers’ needs.
•Continuously track market trends and up to date knowledge of market offerings.
•Complete potential and expressed financial needs analysis for clients and offer product suites as against multiple product push.
•Carry out suitability assessment of clients
•Partner with product specialists to provide expert advice across a wide range of financial matters such as retirement planning, estate planning, asset allocation, forex rates etc.

Risk management & control
Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
Read, understand and comply with all provisions of the Group Code of Conduct.
Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
Awareness of all the policies and procedures issued in relation to money laundering prevention.
Ensure KYC compliance for all new to bank and existing customers.
Ensure zero operational loss and effective complaint management.
Effective reject management.
Report any suspicious transaction immediately to the supervising officer of Fraud Control
Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating

Qualifications & Skills

2 – 4 years experience in branch banking/ sales roles/ direct customer management experience would be helpful
Candidate is expected to possess extensive customer contacts that qualifies for the Emerging and Affluent Segment
Certified Financial Planner (CFP) would be useful
Superior knowledge of investment products and financial markets.
Effective understanding of client requirements and manage it without escalation.
Strong interpersonal and communication skills with ability to deal with people of all levels
A team player with good initiatives & assertiveness
A self motivator who is keen on upgrading & improving personal knowledge & skills to meet evolving job requirements

How To Apply

Everything that matters to you in your career and in life, matters to us. Join us as a Relationship Manager and we’ll support you to get where you want to go, and to be more of the person you aspire to be.

You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/bemore. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Company Description

Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank's growth in recent years.

With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank's heritage and values are expressed in its brand promise, Here for good.