Staff Care and Resilience Officer

GOAL is an international humanitarian non-government organisation based in Ireland. Founded in 1977, GOAL works to promote the realisation of the fundamental rights of the poor, the vulnerable, and those affected by humanitarian crisis. GOAL currently has development, recovery and emergency programmes in 17 countries across Africa, Asia and Central America. GOAL is headquartered in Dublin, Ireland, with offices in the UK and the US.
To support the development and implementation of the Staff Care Strategy and advise on the strategic direction of staff support. The Staff Care and Resilience Officer will be tasked with providing culturally sensitive support, trainings and workshops for staff and management and promote wellbeing throughout the staff life cycle. This role will focus on building staff resilience, team building, stress management and peer support.
To strengthen and build on the current staff care framework to provide sustainable culturally sensitive psychosocial support and enhance peer support. To advocate for a supportive working environment which promotes significant and sustainable positive impacts on staff well-being. This will aim to strengthen resilience, reduce burn out amongst GOAL staff and management and therefore improve productivity and increase staff retention.
STAFF CARE STRATEGY. The Staff Care and Resilience Officer will work closely with the Staff Health Officer in developing and coordinating a robust organisational Staff Care Strategy and implementation plan and the development of country specific strategies where necessary.
STAFF PSYCHOSOCIAL NEEDS ASSESSMENT. Development of a system for assessing staff psychosocial needs and operational needs at global and country level. Identify interventions to address the needs.
TECHNICAL ADVISORY FUNCTION to GOAL HQ and Country Staff Health Focal Points, Country Directors and Regional Directors on staff care initiatives and best practice. Provide technical support to Country Staff Care officers’. Integrate staff care into policies as appropriate.
STAFF CARE PROMOTION of the staff care strategy, staff care supports and information on well-being and key topical issues. Develop and roll out training materials on resilience, stress management and trauma.
International staff life cycle
  • Pre departure resilience and stress management consultation
  • In country follow-up support on assignment
  • Post deployment personal debrief.
Staff care workshops on key staff care and well-being topics, Stress Management, Psychological First Aid (PFA) and dealing with trauma.
PEER SUPPORT GROUP TRAINING and programme design.
Management and leadership workshops and training for senior and middle management on how staff care can be practically integrated into the workplace and capacity building of leadership and management skills. TEAM BUILDING co-ordination and promotion.
SUPPORT AFTER A CRITICAL INCIDENT and crisis management support.
REPORTING. Regular written report on staff care strategy implementation and progress evaluation. Following every country visit a written report will be submitted on the psychosocial needs assessment, analysis of findings, outcomes of visit and recommendations.
  • Relevant qualifications in a Mental Health or Human Services or Social Science discipline and/or professional affiliation in psychology, trauma, stress, psychotherapy.
  • Demonstrated experience in mental health and psychosocial support (MHPSS) and/or Staff Wellness Program Creation, Assessment, Evaluation and Delivery.
  • Exceptional interpersonal and communication skills in a multi-cultural setting
  • Ability to work effectively with minimal supervision
  • Demonstrated leadership and coordination skills with experience working with senior management.
  • Flexible team player
  • Efficient report writing skills
  • Proficiency in current office software applications
  • Demonstrated experience in the humanitarian NGO sector
  • Experience in policy writing and/or successfully implementing new policies in a dynamic work environment
  • Knowledge and experience implementing stress management and team building workshops and delivery of group trainings.
  • Peer support training design and delivery experience.
  • Cross-cultural experience and background in staff care and resilience support to groups and individuals and support after a critical incident.
  • Experience in management and leadership training and capacity building
General terms and conditions
GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organisation without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to adhere to these policies any job offer made is also subject to police clearance. GOAL is an equal opportunities employer.
This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.