Pathfinder Overview
Pathfinder International is a global leader in sexual and reproductive health. We place reproductive health care at the center of all that we do—believing that it is not only a fundamental human right, but is critical for expanding life opportunities for women, families, communities, and nations, and paving the way for transformations in environmental stewardship, decreases in population pressures, and innovations in poverty reduction. Pathfinder provides women, men, and adolescents with a range of quality health services—from contraception and maternal care to HIV prevention and AIDS care and treatment. Pathfinder strives to strengthen access to family planning, ensure availability of safe abortion services and post-abortion care, advocate for sound reproductive health policies, and, through all of our work, improve the rights and lives of the people we serve. Program Overview
The Information Systems Unit (ISU) is tasked with shaping and supporting the use of information systems and technology throughout Pathfinder to enable and further our mission. The technologies supported range from standard infrastructure systems, such as communications, networks, user systems, servers, and storage to complex business systems that handle Pathfinder’s financial and programmatic data. Position Purpose
The Business Systems Analyst works under the guidance of the Business Applications Manager to plan, administer, support and evolve Pathfinder International’s worldwide core business applications, including finance, timekeeping, HR, intranet, and program operations systems. S/he assists in the review, analysis and evaluation of business systems and user needs; documentation of requirements; definition of scope and objectives; and the formulation of systems to contribute to Pathfinder’s overall business strategies. The Business Systems Analyst performs ad-hoc tasks and collaborates with the ISU team members on various projects in support of business initiatives that will drive automation and streamline processes. Key Responsibilities
•Work with all US-based and Field Office personnel to deliver superior business applications performance and usability.
•Work closely with key organizational partners to understand and document their business needs and how current and future systems may improve processes and productivity.
•Develop requirements for purchased or developed business systems.
•Plan and administer business applications settings across a variety of systems and usages.
•Contribute to the modification of existing business processes, or development of new business processes, including needs analysis, best practice analysis, planning, documentation, and training.
•Provides second level support for end-users in business applications as part of the Pathfinder International helpdesk system.
•Act as the liaison between Pathfinder and technology vendors and/or consultants to assure timely, cost effective project delivery.
•Assist Business Applications Manager to design and implement a curriculum of business application user training and perform user training as necessary.
•Develop end-user training materials and documentation for systems and business processes.
•Assist Business Applications Manager and ISU team members with special projects as needed.
•Participate in an on-call system in order to support a 24/7/365 international IS operation. Basic Requirements
•Bachelors Degree in an Information Technology major preferred, but may be substituted by equivalent experience in an IT department.
•1-2 years experience with reporting tools such as Crystal Reports or equivalent.
•Knowledge of and 1-2 years of experience with SQL.
•Proficient in the entire Microsoft Office Suite - strong skills in Microsoft Excel.
•Ability to contribute to the planning, maintenance, and implementation of global application solutions that are resilient across varying connectivity and power environments.
•Ability to analyze system and application delivery in the context of end user’s needs across Pathfinder’s worldwide offices.
•Ability to analyze complex user problems or requirements, design creative solutions and document specifications.
•Ability to lead focused discussions, walkthroughs, elaboration or UAT sessions.
•Strong multitasking skills across multiple projects.
•Strong attention to detail.
•Familiarity with the principles of Information Systems such as security, backups, networks, and load management.
•Excellent verbal and written communication skills
•Strong customer support skills in person or remote through voice, video or email.
•Availability and willingness to work outside of normal business hours. Preferred Qualifications
•Experience with database architecture planning.
•Experience with Microsoft SharePoint strongly preferred.
•Experience with data warehousing.
•Experience working abroad in low –resource environments.
•Experience working with in a multi-national setting.
•Experience with online conferencing such as Skype, Webex, GoToMeeting.
•Knowledge of development languages (VBA, .NET, PHP).
•Knowledge of finance and accounting principles.
•Knowledge of concepts and use of meta-data.
•Familiarity with Microsoft Visio or equivalent.
•Ability to prepare graphical depictions of use cases such as Activity Diagrams, Process Flows, System Context Diagrams, Sequence Diagrams, Use Case Diagrams, or Wire Frames. Pathfinder International is proud to be an Affirmative Action / Equal Opportunity Employer. | 
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