ICT Specialist in Switzerland
Main Responsibilities
Enable effective information management and communications, supported by appropriate technology and training for Medair HQ and assigned country programme(s). Develop a stable and standardised infrastructure in the field programme, following a well-defined roadmap. Provide daily support to field ICT Managers for procedural guidance and second level technical support to Field ICT Specialists.
Project Overview
Medair HQ provides operational guidance for country programmes and activities, along with both technical and compassionate support for our relief workers. HQ staff also promote the work of Medair to the world and raise and manage the funds needed to run our life-saving and sustaining programmes.
Medair
Medair brings life-saving relief and rehabilitation in disasters, conflict areas, and other crises by working alongside the most vulnerable. Its staff are inspired by their Christian faith to care for people in need, providing practical and compassionate support, regardless of race, religion, or politics. Medair has achieved the ISO 9001:2000 quality certification worldwide, which denotes consistent and effective project management activities for the well-being of its beneficiaries. Founded in 1989, Medair’s unwavering commitment continues to bring hope to the world’s most vulnerable.
Workplace: Medair Headquarters, Ecublens, Lausanne
Starting Date: As soon as possible
Contract Details: 2 year minimum, 100%
Key Activity Areas
ICT includes: internet communications, computers, servers and networks:
Support and Develop HQ ICT Infrastructure
Technical development, support and maintenance of assigned HQ systems
• Development of policies, processes and procedures for HQ ICT
• Design and implement new systems and system improvements
• Technical support and maintenance for assigned areas
ICT Officer for ICT in Assigned Country Programme(s)
Oversee implementation and management of field ICT structures in assigned country programmes, supporting ICT management and technical staff in the country programme:
• Development of policies, processes and procedures that cover all field ICT programmes.
• Check field ICT infrastructure and management meets requirements for Navigator roll-out.
• HQ link to field ICT staff.
• 2nd-level technical support for field ICT.
• HQ procurement for field.
• HQ account management for field.
Field Visits
• Visit assigned country programmes:
• to audit ICT management and systems.
• to train staff, and to roll out new developments.
• Annual visits to each country where systems are working well.
• Additional and extended implementation and training visits to country programmes where improvements are needed.
HQ First-level User Support
• Provide application support to HQ users
Qualifications
• Broad qualification in ICT including theory and practice of computer, server and network management
• Bachelor’s Degree in IT / Computer science desirable
Experience / Competencies
• 2-3 years’ experience in ICT
• Experience with an NGO desirable
• Knowledge of network and Windows server management
• Knowledge of software installation
• Skilled in trouble-shooting software and hardware problems
• Knowledge of Windows Server desirable
• Basic hardware repair experience desirable
• Servant minded, focussed on needs, not technology
• Able and willing to work as part of a team, respecting and sensitive to colleagues.
• Willingness to share information. Works effectively in a wide variety of situations.
• Analytical and detailed approach to ICT
• Good understanding of ICT risks.
• Able to train and coach others.
• Autonomous: manages own work and resources in an organised way that meets time bound objectives.
Medair Standard HQ Working Requirements
• Experienced professionals in a relevant field
• Committed Christians
• Commitment to the Medair values (faith, hope, accountability, integrity, dignity, compassion)
• Strong working knowledge of English (spoken and written)
• Competent with Office Word, Excel, PowerPoint, and Outlook
• Reflect the vision and values of Medair when interacting with team members and external contacts
• Motivated by a spirit of service
• Solid team player
Working Details
• Swiss or EU citizens, or those with a valid work permit for Switzerland, are eligible to apply.
For more information on this and other positions, please follow this web link: www.medair.org/work-with-us and check the Headquarters section followed by HQ Vacancies.
We request that you complete all applications on-line at www.medair.org. Only English-language applications and CV’s will be reviewed. We will not review email applications. Medair does not set closing / deadline dates for applications; recruitment is on-going until the position is filled. We review every online application. Applicants will be contacted only if they are selected as a potential candidate.
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