Switzerland Associate Information Systems Officer P- 2

Date of issue: 22 December 2011

Post title and Level: Associate Information Systems Officer P- 2

Duty station: Geneva, Switzerland

Duration: Six months (with possibility of extension)

Entry on Duty: 01 February 2012

Vacancy Notice number: OCHA/G/68/2011

Deadline for applications: 21 January 2012

United Nations Core Values: INTEGRITY / PROFESSIONALISM / RESPECT FOR DIVERSITY

ORGANIZATIONAL SETTING AND REPORTING RELATIONSHIPS: This Associate Information Systems Officer position is located in the Information Technology Section (ITS), Communication and Information Services Branch (CISB), Office for the Coordination for Humanitarian Affairs (OCHA) Geneva. The incumbent reports to the Deputy Chief of ITS.

Within the delegated authority, s/he will be responsible for the following duties:

RESPONSIBILITIES: Develops communications material to support ITS functions in headquarters and the field locations; Participates in the preparation of training and awareness materials on ICT tools and services; Drafts training materials and conducts training sessions and demonstrations of systems for users including development of end user guidance material including ‘‘how to’’ guides; Participates in developing and maintaining project plans for special IT projects, including installation of Wifi, software upgrades, software images, network installations; Assists in identifying appropriate human and technical resources to complete the project, assists in assuring that deviations from project schedule are addressed and communicated, assists in developing timely project status reports, monitoring project risk factors, escalating project issues, and providing Quality Assurance for all project deliverables; Executes foresaid plans; Assists Service Desk Supervisor in quality assurance of service desk operations, including recommending improvements on standard operating procedures; Assist Geneva Service Desk team with user support when needed; Prepares, updates and maintains system’s documentation and related technical/procedural manuals; Participates in preparing user requirements and other technical specifications; Maintains assigned portions of systems, providing operational support for system’s applications, analyzing and implementing system changes/upgrades, etc.; Assists in standards development, including conducting needs assessments and benchmarks, preparing technical specifications and evaluation criteria; Assists in the set-up and monitoring of software performance measures; Assists in the development and revision of Service Catalogue and Service Level Agreements (SLAs) between the client and ITS, for either specific IT services or general technology support, including any charge back mechanisms; Participates with senior staff in assessing and testing new technology; Performs ad hoc duties as required.

Competences

PROFESSIONALISM: Knowledge of, basic systems analysis and design techniques, testing, debugging, and documentation standards, database design, storage and internal systems; Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; is Conscientious and efficient in meeting commitments, observing deadlines and achieving results; is Motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations; Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

COMMUNICATION: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.

CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others’ ideas and expertise; is Willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments - adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary - Uses time efficiently.

Qualifications & Experience

EDUCATION: Advanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required; A first-level university degree (Bachelor’s degree or equivalent) in combination of qualifying relevant professional experience may be accepted in lieu of advanced university degree.

WORKING EXPERIENCE: A minimum two (2) years of progressively responsible professional experience in the planning, design, development, implementation and maintenance of computer information systems or related area (No experience is required for candidates who have passed the United Nations Competitive Recruitment Examination).

LANGUAGE: For this position fluency in English (both oral and written) is required; Knowledge of another official UN language is an advantage.

How to apply:

Please note that applications received after the deadline will not be accepted. All posts are subject to availability of funds.

Applicants will be contacted only if they are under serious consideration. This vacancy announcement may be used to fill similar positions at the same level in other field duty stations.

Upon selection candidates will be subject to satisfactory reference checks to be completed by the recruiting department/office which shall include verification of the highest required academic qualification(s) and record with the last employer.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context all staff members are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

Applications from qualified female candidates and from nationals of non- and under-represented countries are particularly encouraged.

How to apply: All applicants are requested to email the following documents to Patrick Gordon at gordon2@un.org with a copy to ochavacancies@un.org

1. Cover letter, explaining why you consider yourself qualified and motivated for this particular position;
2. Completed Summarized Personnel Information Form;
3. Completed P-11 and P-11 Supplementary Forms.

All Application Forms can be found by clicking on the following link: http://ocha.unog.ch/OCHAvacancies/

Please state your full name and the OCHA vacancy notice number (OCHA/G/68/2011) as the subject in your e-mail application and send one email application for every vacancy announcement.

"The United Nations does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training or any other fees). Also, the United Nations does not concern itself with information on bank accounts".