HR Service Center Representative Apple | United Kingdom

The Customer Support Representative will have primary responsibility to:

• serve as a primary HR point of contact for all employee and manager enquiries regarding benefits, employee data, HR systems and information sources, and payroll,
• respond to employee inquiries through phone or email by accessing a variety of tools and knowledge bases, 
• administer HR-related processes for internal customers, including data entry and support for Apple’s HRIS tool,
• develop strong internal relationships across Human Resources and with external vendors to better understand these functions and support opportunities, 
• share and improve processes within the HR HelpLine and across Apple’s businesses, 
• record all enquiries and resolutions in a customer relationship management system - analyze trends and report results, bringing findings and insights from the HR HelpLine to our businesses, 
• help make the HR HelpLine experience truly rewarding for customers.

The Customer Support Representative will be looked to for expertise in the policies and processes of select countries, acting as the principal liaison between the HR HelpLine and its partners. Just as Apple provides top-rated customer service for its products, the HR HelpLine is being built to provide top-rated service to Apple’s employees. Apple is looking for highly-motivated, customer-oriented professionals with previous Human Resources experience. We are looking for self-motivated individuals who have a passion and proven track record for solving customer issues in an efficient and effective manner. Exceptional communication skills and an ability to work cross-functionally to achieve team goals are a must. The position is based in Cork, Ireland, and will include travel within Europe and to the US.

Education

To apply for the position, you should have:

• A minimum of 2+ years Human Resources experience, or 2+ years of customer contact center experience (plus a Human Resources background) 
• Multilingual language expertise (English plus one of: French or Spanish) 
• Secondary degree or equivalent experience 
• Flexibility to work varied shifts on a 5-day schedule 
• Demonstrated ability working with confidential data 
• Exceptional interpersonal skills - Strong verbal and written communication skills 
• Strong organizational skills and the ability to multi-task 
• Demonstrated ability to work well in a collaborative environment 
• Experience helping to improve operations and deliver customer satisfaction 
• Ability to travel within Europe and the United States

To apply, please click here and use the reference MM2079/EurActiv.