PREMIER FIELD ENGINEER - Exchange
PREMIER FIELD ENGINEER - Exchange Server
Location: Nashville
Premier Field Engineering is looking for a technical & passionate PFE to help our customers with the latest generation of Exchange Server.
Do you love to solve problems and help improve the quality of Microsoft’s products? If so, this is a great opportunity for you. You will be working with customers and partners building, deploying, operating and optimizing large enterprise Exchange messaging environments.
We are looking for a PFE with experience in technical design, driving projects, managing and building new relationships with internal and external customers and partners, and great team spirit. This person must be able to drive support consulting engagements, write technical and non-technical communications, and work effectively with our partners and customers to help make them successful in their messaging activities.
Candidate is expected to work effectively in cross-group situations and be able to drive towards integration-oriented solutions to provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform. The PFE Team supports a diverse variety of technical solutions built with Microsoft technology and products. Typical tasks performed in this role include specific problem isolation and correction, user mode debugging, conducting supportability reviews, performance tuning, stability consulting/troubleshooting, configuration management, pre-rollout testing and general support consulting.
Strong business background in Fortune 500 and/or experience with consulting firms is desired.
Overnight travel is required. Travel requirements vary based on customer needs and could be as much as 40-70%. Candidates must possess current passport or be able to obtain passport within 90 days of hire. They must be available for travel dispatch 24x7x365.
Education: College degree, preferably in Computer Science, is required. MCITP, MCSE, or other applicable advanced certification is strongly preferred, but not required at hire. We will consider related field (or equivalent) experience in technical support or MIS in an Enterprise environment.
Primary responsibilities include providing proactive technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the Exchange client and server. The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier Support, Microsoft Consulting Services, and Escalation Engineers. The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical support for corporate customers, including issues escalated to the highest levels of management.
The PFE will provide technical support including proactive technical training onsite, as well as via telephone, and electronic media. Candidates must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.
Recommended qualifications include: Superior problem solving and IT operations and infrastructure skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level; must possess the ability to work independently with minimal management supervision and as part of nationwide team of engineers; demonstrated aptitude for providing exceptional customer service in politically charged environments; ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development; ability to apply technology to improve existing products and systems at customers and for internal use; ability to actively participate in team support by proposing and implementing solutions; assist in developing strategies to gain additional Premier Support accounts by contacting and establishing relationships with Premier Support Practice Managers and Technical Account Managers.
Technical Requirements: must possess superior knowledge and demonstrate technical proficiency in Microsoft Exchange. Areas of knowledge and proficiency should include, but are not limited to, routing/transport, storage capacity planning, design/architecture and performance troubleshooting (Microsoft Exchange perspective), clustered deployments, disaster recovery, migration, mobile messaging, and topology design with troubleshooting of these areas at the expert level within large network environments. Candidate must have solid understanding of client/server, networking, other Messaging applications (IIS, Outlook, Outlook Express, IE, ActiveSync/Windows Mobile Client technology) and Internet technologies fundamentals (I.E. certificates, SSL, VPN, UCE...etc). In addition, the successful candidate must possess excellent knowledge of TCP/IP, SMTP, RPC and other protocols including use of troubleshooting tools - scripting, resource kit diagnostic tools, packet sniffers and\or NetMon.
Secondary expertise in more than one of the following products: Windows desktop Operating Systems, Windows server Operating Systems, Active Directory (architecture, design, disaster recovery and troubleshooting), Microsoft Exchange High Availability Technologies and Deployment scenarios, SQL, IIS, ISA.
Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://blogs.msdn.com/peoplefirst. Find out more about Premier Field Engineers and their work at the CSS blog and at the Microsoft PFE Facebook page, found under "Premier Field Engineers at Microsoft".
https://careers.microsoft.com/jobdetails.aspx?ss=&pg=2&so=&rw=26&jid=95098&jlang=EN&pp=SS
Location: Nashville
Premier Field Engineering is looking for a technical & passionate PFE to help our customers with the latest generation of Exchange Server.
Do you love to solve problems and help improve the quality of Microsoft’s products? If so, this is a great opportunity for you. You will be working with customers and partners building, deploying, operating and optimizing large enterprise Exchange messaging environments.
We are looking for a PFE with experience in technical design, driving projects, managing and building new relationships with internal and external customers and partners, and great team spirit. This person must be able to drive support consulting engagements, write technical and non-technical communications, and work effectively with our partners and customers to help make them successful in their messaging activities.
Candidate is expected to work effectively in cross-group situations and be able to drive towards integration-oriented solutions to provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform. The PFE Team supports a diverse variety of technical solutions built with Microsoft technology and products. Typical tasks performed in this role include specific problem isolation and correction, user mode debugging, conducting supportability reviews, performance tuning, stability consulting/troubleshooting, configuration management, pre-rollout testing and general support consulting.
Strong business background in Fortune 500 and/or experience with consulting firms is desired.
Overnight travel is required. Travel requirements vary based on customer needs and could be as much as 40-70%. Candidates must possess current passport or be able to obtain passport within 90 days of hire. They must be available for travel dispatch 24x7x365.
Education: College degree, preferably in Computer Science, is required. MCITP, MCSE, or other applicable advanced certification is strongly preferred, but not required at hire. We will consider related field (or equivalent) experience in technical support or MIS in an Enterprise environment.
Primary responsibilities include providing proactive technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the Exchange client and server. The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier Support, Microsoft Consulting Services, and Escalation Engineers. The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical support for corporate customers, including issues escalated to the highest levels of management.
The PFE will provide technical support including proactive technical training onsite, as well as via telephone, and electronic media. Candidates must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.
Recommended qualifications include: Superior problem solving and IT operations and infrastructure skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level; must possess the ability to work independently with minimal management supervision and as part of nationwide team of engineers; demonstrated aptitude for providing exceptional customer service in politically charged environments; ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development; ability to apply technology to improve existing products and systems at customers and for internal use; ability to actively participate in team support by proposing and implementing solutions; assist in developing strategies to gain additional Premier Support accounts by contacting and establishing relationships with Premier Support Practice Managers and Technical Account Managers.
Technical Requirements: must possess superior knowledge and demonstrate technical proficiency in Microsoft Exchange. Areas of knowledge and proficiency should include, but are not limited to, routing/transport, storage capacity planning, design/architecture and performance troubleshooting (Microsoft Exchange perspective), clustered deployments, disaster recovery, migration, mobile messaging, and topology design with troubleshooting of these areas at the expert level within large network environments. Candidate must have solid understanding of client/server, networking, other Messaging applications (IIS, Outlook, Outlook Express, IE, ActiveSync/Windows Mobile Client technology) and Internet technologies fundamentals (I.E. certificates, SSL, VPN, UCE...etc). In addition, the successful candidate must possess excellent knowledge of TCP/IP, SMTP, RPC and other protocols including use of troubleshooting tools - scripting, resource kit diagnostic tools, packet sniffers and\or NetMon.
Secondary expertise in more than one of the following products: Windows desktop Operating Systems, Windows server Operating Systems, Active Directory (architecture, design, disaster recovery and troubleshooting), Microsoft Exchange High Availability Technologies and Deployment scenarios, SQL, IIS, ISA.
Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://blogs.msdn.com/peoplefirst. Find out more about Premier Field Engineers and their work at the CSS blog and at the Microsoft PFE Facebook page, found under "Premier Field Engineers at Microsoft".
https://careers.microsoft.com/jobdetails.aspx?ss=&pg=2&so=&rw=26&jid=95098&jlang=EN&pp=SS
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